Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

  1. Société Générale Private Banking
  2. Passions

Passions

18
Jan
2021
La galerie Perrotin, 30 ans d’art contemporain et de découvertes
Arty - Présente sur trois continents, la galerie Perrotin offre une vision multiculturelle de l'art contemporain. En 30...
Passions
Arty - Présente sur trois continents, la galerie Perrotin offre une vision multiculturelle de l'art contemporain. En 30 ans, son fondateur Emmanuel Perrotin a su faire confiance pour dénicher des talents toujours plus audacieux et leur offrir une visibilité internationale. Questions par Laurent Issaurat, responsable Art Banking Services, Société Générale...
La galerie Perrotin, 30 ans d’art contemporain et de découvertes
15
Jan
2021
Le marché des super-yachts
Découvrez notre vidéo "Paroles d'expert" avec notre expert Anthony Buneta.
Passions
Découvrez notre vidéo "Paroles d'expert" avec notre expert Anthony Buneta.
Le marché des super-yachts
14
Jan
2021
Une nouvelle partition pour la musique classique
Au diapason - Par Séverine Garnier, critique musicale
Passions
Au diapason - Par Séverine Garnier, critique musicale
Une nouvelle partition pour la musique classique
14
Jan
2021
Tendances #2
Danse, architecture, art contemporain, intelligence artificielle, innovation, cinéma, voyage… Les grandes tendances du...
Passions
Danse, architecture, art contemporain, intelligence artificielle, innovation, cinéma, voyage… Les grandes tendances du moment.
Tendances #2
12
Jan
2021
Capturer le silence
Voyager différemment - Les grandes profondeurs marines, une maison isolée au fond des bois, une communauté religieuse,...
Passions
Voyager différemment - Les grandes profondeurs marines, une maison isolée au fond des bois, une communauté religieuse, le cœur d’une forêt et l’océan immense… Rencontre avec cinq photographes partis explorer des univers où le calme, voire le silence, est roi. Des lieux propices pour photographier l'essence de l'apaisement, dans le temps et dans l'espace. Par...
Capturer le silence
23
Dec
2020
Tendances #1
Danse, architecture, art contemporain, intelligence artificielle, innovation, cinéma, voyage… Les grandes tendances du...
Passions
Danse, architecture, art contemporain, intelligence artificielle, innovation, cinéma, voyage… Les grandes tendances du moment.
Tendances #1
15
Dec
2020
La 5ème édition de notre magazine PB est en ligne!
Découvrez ce nouveau numéro !
Passions
Découvrez ce nouveau numéro !
La 5ème édition de notre magazine PB est en ligne!
15
Dec
2020
1858 Ltd : l’Art de collectionner
Interview par Laurent Issaurat, Responsable du Département Art Banking de notre banque privée
Passions
Interview par Laurent Issaurat, Responsable du Département Art Banking de notre banque privée
1858 Ltd : l’Art de collectionner
15
Dec
2020
Barbara Hannigan, mentor passionnée
Elle a chanté les rôles les plus exigeants dans les maisons d'opéra les plus réputées. La soprano et chef d'orchestre...
Passions
Elle a chanté les rôles les plus exigeants dans les maisons d'opéra les plus réputées. La soprano et chef d'orchestre canadienne Barbara Hannigan a lancé en janvier 2017 Equilibrium (EQ), un programme de mentorat pour les jeunes musiciens. (par S.Garnier, Critique Musicale)
Barbara Hannigan, mentor passionnée