Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Trading Rooms and Private Banking: Definition and Challenges - Expert Views

Trading Rooms and Private Banking: Definition and Challenges - Expert Views

Our "Expert Views" video explaining the role and stakes of the Trading Room for the Private Banking activity. By our SGPB expert Jonathan McKenzie, Head of Prime Market Access Team at SGPB Luxembourg.

What is a trading room?


The trading room gathers all the services and staff required by authorised financial institutions to operate on the markets. It is generally arranged into "desks”, or teams that specialise in a particular product or type of client, and is the intermediary between investors and the financial markets.
The trading room provides a host of services, the most important being that it can handle an extensive range of financial products: securities (equities, bonds), currencies, listed derivatives (listed options, futures), as well as customised products (structured products, OTC derivatives)(1).   It is the nerve centre of all transactions executed on the market, whether on behalf of large corporations for the investment bank, or smaller entities and private individuals for the private bank. 

Making the private bank tick

All private banks require the services of a trading room, not least to execute their clients’ orders. Some private banks choose to delegate the management of their orders to outside trading desks, while others keep their desks in-house. Either way, all the bank’s client transactions transit through the trading room. This makes it all the more important to enhance best execution in terms of the speed of trades and access to competitive prices.
This is not the only challenge trading rooms face: they must develop their network of brokers and counterparties to provide as much liquidity as possible, and therefore the best possible price for each financial product; while also automating and streamlining order execution.
Other than dealing across all asset classes, trading rooms converge numerous key expertise to serve the private bank’s widely diverse clients and meet their specific needs. Certain professional clients, for example family offices(2), require specialist expertise for every asset class. They therefore require direct access to the trading room. These clients also have specific needs for structuring more complex products, such as structured products and derivatives, and accessing leverage(3)  via dedicated financing.  This calls for careful monitoring in terms of their risk management. 
Other clients, such as financial intermediaries (FIMs), have much higher transaction volumes. They will choose to automate the transmission of their trades, which means providing tools that asset managers can use to capture trades directly, or establishing an electronic communications protocol (such as the FIX protocol(4)) between the asset manager’s portfolio management system(5)  and the trading room systems. Trade flows are therefore automated, from the capture of the asset manager’s instruction, through to execution on the market and settlement on the account, without any human intervention. 

Societe Generale Private Banking's expertise

Societe Generale Private Banking offers two complementary points of direct access to its trading room in Luxembourg:
-    Prime Market Access caters to professionals clients(6) who are very active on the markets, such as family offices or investment professionals. It provides direct access to specialists in the trading room from 8 a.m. to 10 p.m., and provides the technical assistance and financial expertise of an investment bank, and the tailor-made support of a private bank.
-    Direct Market Access caters to Financial Intermediaries (FIMs). It provides an integrated execution platform with the option of automating trade flows using solutions including the FIX protocol.
For more information on the workings of trading rooms, speak to you private bank, Societe Generale Private Banking.


(1)  Derivatives are financial instruments whose price is determined by the value of the underlying financial asset. Investors use derivatives to hedge against negative fluctuations in the underlying value, or to speculate on its value. Listed derivatives are traded on regulated markets (such as stock markets) while “over-the-counter” or OTC derivatives are traded directly between two parties.

(2) A family office is a structure that oversees the financial wealth management of one or many high net-worth families. It usually provides the full spectrum of experts (portfolio managers, legal advisors, tax analysts) to successfully carry out its mission. 

(3) Leverage refers to the use of debt in order to increase a structure’s investment capacity.

(4) The Financial Information eXchange (FIX) is a fast and secure electronic messaging standard developed to facilitate the exchange of information on stock market transactions. It is designed to automate communications between trading partners.

(5) A PMS or portfolio managing system is an IT infrastructure that simplifies and centralises client portfolio management.

(6) Professional clients are clients who have the requisite experience, knowledge, and skills for making their own investment decisions and adequately evaluating the risks incurred. The categorisation of a professional client as such is governed by MiFID II in accordance with specific criteria.

Would you like to discuss this subject further with us?

Societe Generale Private Banking is Societe Generale group’s business operating through its head office at Societe Generale SA, as well as departments, branches and subsidiaries located in the areas referred to below, under the Societe Generale Private Banking brand, and is the distributor of this document.

This video content is produced by the business Societe Generale Private Banking. It is not intended to provide an investment service. In addition, it does not constitute investment advice or a personalised recommendation on a financial product, or advice or a personalised recommendation on insurance, or any form of canvassing, or legal, tax or accounting advice from any Societe Generale Private Banking entity whatsoever.

Requisite knowledge of the financial markets may be required to fully understand the financial and economic information contained in such content. For more information, kindly contact your private banker and familiarise yourself with the entire disclaimer at the end of the video content.

The information contained in this video content may be amended without prior notice, and is for illustrative purposes only to provide the reader with information that may be of use in making decisions. Any information on past performance, even repeated performance, does not under any circumstances guarantee future performance. The prices and the value of investments as well as the derived income is subject to both positive and negative fluctuations. Changes in inflation, interest rates and foreign exchange rates may have negative effects on the value, price and income of investments denominated in a currency different from that of the investor. Any simulations and examples contained in this video content are provided for illustrative purposes only. The information contained herein may be amended depending on market fluctuations, and the data and opinions provided are subject to change. All Societe Generale Private Banking entities reserve the right not to update or amend this document, which may become obsolete after viewing/listening, and shall accept no liability in this regard.

The offers related to the businesses and to the wealth management and financial information referred to in this video content depend on each client’s personal situation, the legislation that applies to them, and their tax residence. The potential investor is responsible for consulting with their legal and tax advisors to ensure their compliance with the local and regulatory provisions of the relevant jurisdiction. Under no circumstances may this video content be distributed/listened to in the United States, to/by a US tax resident, or to/by any person to whom or in any jurisdictions where such distribution is restricted or illegal.

The offers related to the wealth management and financial information presented in this document may not be suitable to or authorised in all Societe Generale Private Banking entities. Furthermore, access to some of these offers is subject to specific eligibility conditions. Some of the offers related to the wealth management and financial information described may carry various risks and result in the potential loss of the entire invested amount, or even unlimited potential loss, and consequently may be restricted to certain category of investor, and/or be suitable only for experienced investors who are eligible for such offers.

Before subscribing to any investment service, financial product or insurance product, depending on the case and applicable legislation, the potential investor shall be interviewed by their private banker of the Societe Generale Private Banking entity of which they are a client on their investment experience, as well as their financial situation including their capacity to withstand losses, and their investment objectives including their risk tolerance, in order to determine whether the investor is eligible to subscribe to the financial product(s) and/or investment service(s) under consideration, and whether the investment product(s) and/or service(s) is/are compatible with their investor profile.

Potential investors must also (i) read all the information contained in the detailed documentation on the service or product under consideration ("Key Investor Information” document, prospectus, regulations, bylaws, term sheet, notice, contractual terms of the investment service, etc.), paying particular attention to that concerning the associated risks; and (ii) consult with their legal and tax experts to assess the legal and fiscal implications of the product or service under consideration. It should be noted that subscription to an investment service, financial product or insurance product may have tax-related consequences and Societe Generale Private Banking does not provide tax advice. Their private banker can provide more detailed information as well as assistance in determining their eligibility for the product or service under consideration which may be subject to conditions, and whether such product or service meets their requirements.

Accordingly, under no circumstances shall any Societe Generale Private Banking entity be held liable for any decision made by an investor on the sole basis of the information contained in this video content.

This video content is confidential and intended solely for the person consulting it. It may not be sent or brought to the attention of any third party made public or disclosed to any third party, nor reproduced in whole or in part without the prior written agreement of the Societe Generale Private Banking entity concerned.

Societe Generale Group maintains an operational administrative organisation taking all necessary measures to identify, verify and manage conflicts of interest. To that end, the entities of Societe Generale Private Banking have established a conflicts of interest management policy aimed at managing and preventing conflicts of interest. For more details, clients of Societe Generale Private Banking may refer to the conflicts of interest management policy available on request from their private banker.

Societe Generale Private Banking have also established a policy to address any complaints filed by its clients. Clients may request this policy from their private banker or on the institutional website of Societe Generale Private Banking (www.privatebanking.societegenerale.com).

DISCLAIMERS BY JURISDICTION

France: Unless indicated otherwise, this document is published and distributed by Societe Generale, a French bank authorised and supervised by the Autorité de Contrôle Prudentiel et de Résolution (French Prudential Supervisory and Resolution Authority), located at 4 place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank (ECB) and registered with ORIAS as an insurance broker under number 07 022 493, orias.fr. Societe Generale is a public limited company (société anonyme) under French law, with capital of €1,025,947,048.75 as at 24 July 2023 with its registered office at 29 boulevard Haussmann, 75009 Paris, France, and registered with the Paris Trade and Companies Register (Paris R.C.S) under the unique identification number 552 120 222. Paris. More details are available on request or online at www.privatebanking.societegenerale.com/.

Luxembourg: This document is distributed in Luxembourg by Societe Generale Bank Luxembourg, a limited public company (société anonyme) under Luxembourg law, registered at Luxembourg’s companies house under the number B 6061 and registered credit institution regulated by the Financial Sector’s Surveillance Commission (CSSF) under the control of the European Central Bank (ECB), and whose registered office is located at 11 avenue Emile Reuter – L 2420 Luxembourg. More details are available on request or online at www.privatebanking.societegenerale.lu/. No investment decision should be made solely on the basis of this document. Societe Generale Luxembourg accepts no responsibility for the accuracy or otherwise of information contained in this document. Societe Generale Luxembourg accepts no liability or otherwise in respect of actions taken by recipients on the basis of this document only, and Societe Generale Luxembourg does not hold itself out as providing any advice, particularly in relation to investment services. The opinions, views and forecasts expressed in this document (including any attachments thereto) reflect the personal views of the author(s) and do not reflect the views of any other person or Societe Generale Luxembourg unless otherwise mentioned. This document was prepared by Societe Generale. The CSSF has neither verified nor analysed the information contained in this document.  

Monaco: This document is distributed in Monaco by Societe Generale Private Banking (Monaco), a joint stock company (SAM) under Monaco law registered at 11 avenue de Grande Bretagne, 98000 Monaco, Principality of Monaco, governed by the French Prudential Supervisory and Resolution Authority (ACPR) and the Financial Activities Supervisory Commission (CCAF) of Monaco. Financial products sold in Monaco may be restricted to qualified investors under Act no. 1339 of 07/09/2007 and Sovereign Order no. 1285 of 10/09/2007. More details are available on request or online at www.privatebanking.societegenerale.com/.

Switzerland: This document may constitute advertising within the meaning of the Swiss Federal Act on Financial Services (LSFin). It is distributed in Switzerland by Societe Generale Private Banking (Switzerland) SA (SGPBS or the Bank), whose registered office is located at rue du Rhône 8, CH-1204 Geneva. SGPBS is a bank authorised by the Swiss Financial Market Supervisory Authority (FINMA). This document may under no circumstances be considered as investment advice or recommendations from SGPBS. The Bank recommends obtaining the advice of an expert before acting or not acting on the basis of this document, and accepts no responsibility in relation to the content of this document. Financial instruments, including shares in collective investment funds and financial products, may only be offered in compliance with LSFin. More information is available from SGPBS on request or online at www.privatebanking.societegenerale.com.

This document is distributed neither by SG Kleinwort Hambros Bank Limited in the United Kingdom, nor by its branches in Jersey, Guernsey and Gibraltar which operate collectively under the “Kleinwort Hambros” brand. Accordingly, the information provided and any offers, wealth management and financial businesses and information do not concern these entities and may not be authorised by these entities nor adapted to these regions. More information on the activities of Societe Generale Private Banking entities located in the United Kingdom, the Channel Islands and Gibraltar, including supplementary legal and regulatory information, is available at www.kleinworthambros.com.