Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking ? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data ?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim ?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Solidarity in Investment?

A specific category of socially responsible investment

In this time of pandemic, when situations of great health, social and economic difficulties are emerging, we will have a better chance of escaping collectively by showing solidarity.

But what is solidarity really all about? The Larousse dictionary tells us that it is "a relationship that exists between people who, having a community of interests, are linked to each other" or that it is "a feeling of moral duty towards other members of a group". This second precision probably corresponds best to our current experiences of solidarity: with the caregivers when we applaud them every evening at our windows and balconies, with our farmers when we prefer to buy their produce, with our elders when we stop to stay hello and check if they need something, or when we press « YES » on the debit/credit card terminal, when we are offered to round the price we pay and make a microdonation to an association.

 

With regard to investments, where the relationship is based above all on profit and return, how then can solidarity be integrated? For more than 10 years now, solidarity finance has been developed in France, comprising two main product families.

The first includes investments that integrates a mechanism for sharing part or all of the return with a general interest organisation such as an association or a foundation. Some savings products provide for the donation to be made solely by the subscriber, while others provide for a symmetrical donation between the saver and the financial institution. The number of products in the latter category has grown significantly in recent years.

The other category of solidarity investments is that which invests in securities issued by players in the social and solidarity economy (SSE) in order to finance them. These are companies, cooperatives or associations whose activity pursues a dual objective of social or environmental performance on the one hand and financial performance on the other: for example, social land holdings managed by associations such as the Habitat & Humanisme movement or the Abbé Pierre foundation, or micro-credit organisations such as France Active. It is possible for an individual to subscribe directly to the financial securities issued by these companies. But be careful, these securities are illiquid, without any guarantee of capital or return. Moreover, these securities must correspond to the investor's profile, objectives and needs, while being aware of the risk of total or partial capital loss.

To reduce the risk of non-liquidity, while diversifying the players in the social and solidarity economy that one finances, one can invest in "90/10" solidarity UCIs (Undertakings for Collective Investment) offered by many institutions. They are named like that because 10% of the outstanding amount is invested in SSE players. The other 90 percent is invested in more liquid listed financial securities with varying levels of risk. It will be necessary to inquire about the overall risk level of the support to verify again that it corresponds to the investor's profile and objectives and its capacity to incur losses. The possibility of investing in solidarity-based UCIs is also offered in employee savings plans(1).

 

What is the link between solidarity investments and socially responsible investments? Let us recall that socially responsible investment aims, by taking into account extra-financial criteria, to promote a more sustainable economy and development.

Solidarity-based investments belong to the category of responsible investments in two ways: firstly, because the integration of a donation, even if it is small in relation to the amount invested, or the fact of financing solidarity-based companies, contributes precisely to building a more sustainable society. And on the other hand because the management processes of sharing UCIs or 90/10 funds take into account extra-financial criteria specific to responsible management.

As you can see, solidarity is compatible with socially responsible investments! So when we have to make our next investment choice, why not discuss this possibility with our private banker?

 

 

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(1) Since 1 January 2010, in France, pursuant to the Law on modernisation of the economy (« Loi de modernisaton de l’économie » - LME), any company with an employee savings scheme must offer a solidarity company mutual fund (« Fonds Commun de placement d’entreprise solidaire » - FCPES) to its employees. The FCPES offer the possibility to invest in job creation, construction of social housing, environmental protection, while offering a certain profitability.

Claire Douchy Head of philanthropic and SRI offerings Societe Generale Private Banking