Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - Climate change: major national initiatives but still insufficient

Several countries have now committed to carbon-neutrality objectives (2050 for the US, EU and the UK, 2060 for China), with interim milestones for Greenhouse gas (GHG) reductions by 2030. Nearly eight years after the Paris Climate Agreement (COP21), the drive for international cooperation on fighting climate change seems to have stalled. But, important initiatives at the national level have been launched, such as the United States Inflation Reduction Act (IRA) and  the ramping up of the EU’s Green Deal. However, despite this, most countries do not appear on track to reach their GHG emission reduction targets for 2030.

US Inflation Reduction Act – a significant breakthrough, but not without its shortcomings. In August 2022, the Biden Administration launched the IRA, worth at least USD369bn over ten years. The programme focuses mainly on subsidies for electric vehicles, manufacture of green products and the development of renewable energies. It is also the subject of major international criticisms, as some of its measures are seen as protectionists, likely breaching the World Trade Organisation rules and leading to unfair competition. While this may indeed be the case, the IRA is a real breakthrough in the fight against climate change. Not only does it represent a total policy U-turn compared with the Trump administration but also embodies the first serious fiscal commitment from the US on this matter. Most studies seem to agree that the IRA will help narrow (but not close) the gap between the current US emissions and the 2030 target of halving GHGs from a 2005 baseline. Finally, the IRA also sends a strong signal to the world that more can (and should) be done to reduce GHG emissions.

EU Green deal: ambitious but implementation remains challenging. The European Green Deal, worth €1trn over ten years, was announced in 2019. In July 2021, the ‘Fit for 55’ package was introduced, detailing its proposals on how to reach the new 55% GHG reduction target by 2030 and the 2050 carbon neutrality objective (via a mix of higher taxes, grants and regulation). This is funded by allocating 30% of the EU pluri-annual budget and the Next Generation EU stimulus package to green investment – representing around half a trillion euros over six to ten years. Unlike the US IRA, these schemes take the form of grants and loans mostly, not subsidies. Since the launch of US IRA, the Commission proposed the creation of the Green Deal Industrial Plan, aiming at allowing a smooth and fast transition towards net-zero, relying on state aid relaxation and reshuffling of existing EU fund. Similar to the US, despite the massive sums in play, these measures will still likely fall short of what is needed to hit the 2030 GHG reduction target.

Asia also doing its bits in cutting GHG emissions seem in better shape to hit their 2030 GHG reduction targets – in part, some argue, because they are not ambitious enough. In China and Taiwan, this may also be explained by the rapid development of wind and solar energy as well as that of electric vehicles. However, the reliance on coal in China or India remains large. Still in Asia, Japan’ s GHG reduction efforts will mostly come from the reopening of several nuclear plants – though this won’t be enough to reach the 2030 targets.

Regarding the main economic data and events of the week, we decided to talk about the Oil prices pressures and US Federal budget ongoing discussions.


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