Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email: direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Trends notebook #1

The scaffolding used to rebuild the spire weighs nearly 600 tonnes.
The 96 metre high spire, identical to that designed by Viollet-le-Duc, will be installed at a height of 100 metres.

The building site

The cutting-edge technologies helping rebuild Notre-Dame

The renovation of Notre-Dame de Paris Cathedral, a world renowned heritage site, is the subject of an extraordinary five year renovation project. An unprecedented mission, mobilising many trades, including masons and sculptors, carpenters, restorers of paintings and sculptures, master glassmakers, roofers and ornamentalists, carpenters and gilders, but also architects, engineers with multiple skills, crane operators, and innovative scaffolders and developers. The project is a veritable crossroads between ancestral crafts and the latest technologies, with the vast majority of companies present on the Notre-Dame restoration site having integrated the use of new technologies into their work.

A range of transversal tools have been put in place such as the digital scatter-plot model of the cathedral produced several years ago by Professor Andrew Tallon and which is now operated by AGP (Art Graphique et Patrimoine). A three-dimensional survey of the cathedral was also carried out in order to assess the damage caused by the fire in the spring of 2019. These two tools helped the architects prepare their evaluation and diagnostic studies in order to develop the entire restoration programme for the building after the site was secured.

The reopening of the building will take place in December 2024, after an exceptional summer for the capital which will be hosting the Paris Olympic Games. This challenge could not be met without the energy of the men and women who, each and every day, put their know-how at the service of this extraordinary project.

The new roof beams, dating from the 19th century for the spire and the transept and from the 13th century for the nave and choir, have been reconstructed identically to the structure that was destroyed during the fire.

Future solutions

Carbon captured and valued

CO2 capture, storage and valorisation technologies consist of capturing CO2 from its sources of production, storing it underground and then valorising it for reuse. Such technologies are of interest to manufacturers because they allow them to massively reduce their total emissions. The climate scenario of the IEA (International Energy Agency) considers these methods as an essential solution in helping achieve the objectives set out by the Paris Agreement, and achieving neutrality by 2050. Carbon8, a British company specialising in mineralisation, offers a solution based on accelerated carbonation technology (ACT). This enables circularity within the industry by locking carbon into innovative low- carbon products. To be continued!

© N-ARK; David Bordes/Rebatir x2; Carbon8

The virtuous circle

Marine Serre: between haute couture and upcycling

Marine Serre, rising star of French haute couture, has been revolutionising the industry with her eponymous brand since 2017. The young designer’s production is distinguished by a daring marriage between haute couture and upcycling3. A graduate of the National School of Visual Arts of La Cambre in Brussels, Marine Serre has made sustainability her passion and owes her success to the use of recycled materials, which she masterfully transforms into highly fashionable works of wearable art.

One of her most emblematic creations perfectly illustrates this approach: the famous Moon dress, a unique piece made from recycled textiles, which features a crescent moon-shaped pattern, the brand’s symbol and logo. Winner of the LVMH Prize for young fashion designers in 2017, Marine Serre is now a key figure in redefining luxury in harmony with environmental responsibility. It thus proves that creativity and sustainability can and must coexist.

3. Recovering materials or products which we no longer use in order to transform them into materials or products of quality or utility.

Diary

Everything worth seeing and more in 2024

  • Gego. How to measure infinity. Discover the work of the German-Venezuelan artist. Guggenheim Museum, Bilbao, from 7th November, 2023 to 4th February, 2024.
  • The Treasure of Notre- Dame. The Louvre Museum is showing a unique exhibition of the treasures of Notre- Dame de Paris. Louvre Museum, Paris, until 29th January, 2024.
  • Nasan Tur. The Turkish- German artist addresses themes of power and violence. Berlinische Galerie, Berlin, until April 1, 2024.
  • Oceanology International. The latest ocean technologies and developments. ExCel London, 12th to 14th March, 2024.
  • Matisse, Derain and their friends. A Christmas exhibition amongst the decorations of Basel, paying homage to the Fauvist movement. Kunstmuseum, Basel, until 21st January, 2024.

Collioure Interior by Henri Matisse, 1905.
© Henri Matisse; Courtesy of Marine Serre

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