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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Art - Water and the diamond: revealing the fragile and the immutable

Le Cap 2, by Patrick Messina, 2009. “A Journey” series, film photography, 120x150cm Societe Generale art collection.
Patrick Messina uses a technique that allows him to create, without special effects, a sense of blurring and depth. Like a painter, he plays with nuances, creating his personal interpretation of reality. Through this process, he pays homage to the eternity of the sea with the “A Journey” series.

 

The new exhibition of the Societe Generale Collection, Water and the diamond1 , consists of around sixty works exploring the complexities and ramifications of the bond that unites human beings and nature. Showing until 31 March, 2024.
 

Carte Blanche for Lauranne Germond

“Artists often channel a certain sensitivity to the environment, to landscapes, and to the richness of life,” explains Lauranne Germond, guest curator of the exhibition. Co-founder and director of the COAL association – Coalition for a Cultural Ecology –, throughout her career she has explored the intersection between ecology and the visual arts. She has also fuelled consideration of environmental and social issues, working towards a new culture of ecology and life.

1. On show until 31 March, 2024 in the Societe Generale towers in La Défense. To visit it, contact your private banker.

... The paradox of water and diamond

The common thread of the exhibition is “the paradox of water and diamond”, a concept outlined by the economist Adam Smith in the 18th century. Despite its crucial usefulness and its very high use-value, water is worth very little, while the diamond, although useless, has a very significant exchange value. “What is worth the caress of the wind that scatters the seeds across the plains? How much do we value a sunset or the brilliance of a chorus of birds at daybreak? What can rival the glorious richness of forests and the masterful mechanics of a drainage basin? Nature’s resources have a value, their destruction has a cost, but does nature have a price?”, asks Lauranne Germond.
 

Elvis, by Viviane Sassen, 2006. C-Print on aluminium, 125 x 100 cm.
Societe Generale art collection.

The selection of works, through the variety of eras, cultures and forms thus evoked, embraces the richness and diversity of nature. From ancestral Indonesian sculptures to the very recent photograms of Alžběta Wolfová, from the recycling of Wilhelm Mundt or Vik Muniz to the delicate and contemplative shots of Nils Udo or Thibaut Cuisset, from the questions of Pascal Maitre to those of Otobong Nkanga, the selected works draw on numerous ways of representing our relationship with the environment, of letting ourselves be dazzled by its beauty but also raising awareness of its vulnerability.

Flowers de Andy Warhol, 1971. Ensemble de neuf sérigraphies 90,2 x 90,5 cm chacune. Collection d’art Société Générale.
© The Andy Warhol Foundation for the Visual Arts, Inc. / Licensed by ADAGP, Paris, 2023.

With the issues of resource management, preservation of ecosystems and the conceptualisation of our relationship with nature having never been so crucial, the exhibition highlights many links and avenues for reflection.

Chongqing IV (Sunday Picnic), Chongqing Municipality, by Nadav Kander, 2006. “Yangtze River Project” series, chromogenic colour print, 126.1 x 152.1 cm. Societe Generale art collection.
March 9 2006, Three Gorges Zigui Hubei, by Luo Dan, 2006. “China Route 318” series, Lambda silver- digital print, 98.7 x 122.8 cm. Societe Generale art collection.
Machine of Entangling Landscapes VII, by Rui Moreina, 2011. Gouache on Velin d’Arches paper Velin d’Arches, 160.4 x 240 cm. Societe Generale art collection.

A Living Art Collection

Created in 1995, combining painting, graphic arts, photography and sculpture, the Societe Generale Collection is today made up of a collection of nearly 1,800 works exhibited at the Group’s premises.

Employees, the general public, partners, customers, school groups or students can discover it through multiple avenues: exhibitions, artistic workshops, partnerships, loans, off-site exhibitions or even via the dedicated website. Its development over time has been the result of a constant and coherent acquisition policy which combines works by established artists with select works from up and coming creators.

By Chloé Perrin

Culture journalist.