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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Understanding Structured Products - Expert Views

Our "Expert Views" video on Structured Products, by our SGPB experts Denis Groven, Head of Structured Products Engineering, and Justine Tassart, Deputy Head of Structured Products Engineering.

Denis Groven: Structured products today form an integral part of the investment solutions offered by banks, insurance companies, wealth managers, and other players in the financial sector. Structured products are tailored investment solutions. They are a combination of financial instruments that provide exposure to market movements in equity, stock market indices, interest rates, commodities, and funds. Building these tailored products is a way for investors to optimise their risk-return ratio according to their expectations, objectives and constraints. Unlike most traditional investments, such as shares whose value fluctuates depending on supply and demand, the performance at maturity of a structured product is predetermined by a mathematical formula. Let’s take a look at the key principles of building structured products to get a better idea.

Two essential building blocks

Justine Tassart: Structured products combine two types of instruments: bonds and options. Bonds guarantee or protect the invested capital when the product matures. Options give exposure to the performance of a reference financial instrument — the underlying — such as a stock market index.

Denis Groven: Can you give us more details on these two components?

Justine Tassart: The bond component is made of a zero-coupon bond issued by the financial institution tasked with building the structured product. Unlike your standard bond, the investor is not paid out any interest over the lifetime of the zero-coupon bond. The trade-off is that the investor buys it at a discount. The investor receives the accrued interest at maturity, which means they recoup their invested capital.

Denis Groven: Got it. And the option component?

Justine Tassart: An option is a contract between a buyer and a seller. It gives the holder the right to buy or sell an asset at a predetermined price and on a specified date. Depending on the markets, at maturity the option can turn break even, turn a profit or a loss.

Denis Groven: OK! So how are these two building blocks used together to build a structured product?

Justine Tassart: Very good question. Let’s take a deep dive into the construction of two big structured product families. They are capital-protected products and capital-at-risk products.

Capital-protected structured products

Justine Tassart: As their name suggests, capital-protected products guarantee the repayment of the investor’s initial investment at maturity, whatever the performance of the underlying asset. Let’s take an example. An investor wants to take advantage of the European equity markets without putting their capital at risk at maturity. Based on their personal constraints and expectations, they decide to invest 100 euros in a five-year maturity product.

Denis Groven: So, how will you structure the product to meet their requirements?

Justine Tassart: We will split the 100 euros into the two building blocks we discussed: the zero-coupon bond building block, and the option building block. Ninety euros will be invested in a five-year zero-coupon bond. At maturity, these 90 euros will be worth 100 euros. This instrument therefore protects the invested capital.

Denis Groven: Will the remaining 10 euros be invested in the equity option?

Justine Tassart: That’s correct. With the 10 euros we can buy an option with a five-year maturity period, with the chosen European equity index as the underlying. This option exposes the investor to the index’s upside potential over a period of five years, in accordance with their requirements.

Denis Groven: And what happens at maturity?

Justine Tassart: There are two possible scenarios: if the market was bullish, the investor will recoup their capital and a return of 100% of the index increase. But if it was a bear market, the option loses its value. The investor will nevertheless recoup their initial investment thanks to the bond component of the product.

Denis Groven: Makes perfect sense! We used the example of a stock market index, but we can also structure capital-protected products whose return is indexed on interest rates. What about products that could lead to a capital loss at maturity?

Structured products carrying a risk of capital loss at maturity

Justine Tassart: The other big family of structured products are those without capital guarantee. The investor stands to earn a higher return but puts their capital at risk to do so. The capital protection for this kind of product is conditional on the level of the underlying asset when the product matures.

Denis Groven: Are these what we call barrier capital-protection products?

Justine Tassart: That’s right. And let me point out that these products are based on a combination of a zero-coupon bond and one or more options for generating return, which can be periodic or at maturity, guaranteed or conditional. But unlike capital-guaranteed products, in this instance options are also used to set up capital-protection barriers. Let’s take the example of a -40% capital barrier: the product we create will allow the investor to recoup their capital if, at maturity, the underlying asset has decreased by not more than 40% since the start of the product. On the other hand, if at the end date the underlying asset decreased by more than 40%, the investor is exposed to a capital loss equal to the decrease of the underlying over the period. The investor could therefore suffer a partial or total capital loss at maturity.

Denis Groven: If you are interested in structured products and would like to find out more, Societe Generale Private Banking is here to assist you. Societe Generale Group has teams of engineers specialised in building these products, using structures and underlying assets best suited to market conditions. Feel free to contact your Private Banker for further information.

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