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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

An inspiring Rugby World Cup for personal finance

The Rugby World Cup is upon us, and fans can swap their sunscreen for face paint. The game of the oval ball is also our opportunity to examine two concepts that influence our decision-making: the “clustering illusion” and the “decoy effect”. Edouard Camblain, behavioural finance expert and Head of Strategic Projects & Development at Societe Generale Private Banking, tells us more.

One conversion does not a winning streak make

Other than to admire the beauty of the game, we’re supporting Les Bleus in the hope France will win the Webb Ellis Cup at the end of October. Until then, we’ll quiver as players race to the 22-metre line, explode with joy with every try scored... and hold our breath with every kick to convert a try or take advantage of a penalty.

Let’s pause for breath on these kicks aimed between the goal posts and over the crossbar. They are not unlike free throws in basketball (where the player tries to make the basket from a distance of 4.6  metres following a penalty) which was the subject of a famous study in 1985(1). In it, the authors challenge the “hot hand” or “streak shooting” myth according to which basketball players who score on their first free throw are more likely to score on their second throw.  The study examined the free throws of the Philadelphia 76ers and the Boston Celtics, demonstrating that players have a 75% chance of making the second shot when they hit their first shot.... but also when they miss their first shot! 

This “clustering illusion” — the misconception that a random sequence of events is not random — is a source of errors.  We are therefore well advised to not extrapolate an asset or asset class’s performance on the basis of past performance! The tendency to do so was illustrated in a study in 2011(2): based on the analysis of past performance (1991-1996 and 1997-1999), researchers showed that individual investors have a high propensity to top up on shares that delivered returns in the past, to the detriment of shares that made a loss. 

So don’t fall for the illusion of clusters... as much as you’d like your favourite kicker’s successful shot to be the start of a winning streak!

Half-time: appetite vs. appeal

Whether you are one of the lucky ones watching in the stadium, or are catching the game on the big screen at a fan park, you might fancy something scrum-ptious at the refreshment stands. And you will be spoiled for choice: coffee, popcorn and soda in all shapes and sizes, providing a fine example of the “decoy effect” (also known as the asymmetric dominance effect). 
In 1982, American researchers(3)  (by giving 93 students a choice of cars, restaurants, beers, lotteries, films, and television sets) demonstrated for the first time how the introduction of a decoy can influence choice. 

Imagine it is half time. Your favourite team is in the lead… and all that excitement has worked up quite an appetite! Faced with the choice of two sizes of popcorn (a small 100g box for 4 euros and a large 400g box for 10 euros), and then presented with a third size (a medium 250g box for 8.5 euros), you’ll more than likely be persuaded to choose the larger of the two (the seller’s goal)! Irrespective of how hungry you are, the bigger format seems to be a better deal than the medium box — the decoy — without which you probably would have gone for the smaller size. As a rule, introducing a third, less appealing option (decoy) than the target, influences the choice which in turn sways the consumer’s preference faced with the first two options (small and large).

You guessed it: the decoy effect is part of everyday life and can influence how much money we spend. More fundamentally, it has been proven(4) that introducing a decoy can also affect financial decisions, such as investing in shares: the choice between growth stocks and dividend-income stocks of varying yields can be intensified by introducing a decoy with carefully chosen intermediate dividend rates and yields. 
You can avoid this bias by analysing your preferences and paying only for the things your want. When buying a car, for instance, the fastest, most attractive model is not necessarily what you need.


With these insights, you’ll be the unrivalled captain of your finances! 

 


(1)The hot hand in basketball: On the misperception of random sequences, T. Gilovich, R. Vallone, et A. Tversky, A. (1985)

(2) Once Burned, Twice Shy: How Naïve Learning, Counterfactuals, and Regret Affect the Repurchase of Stocks Previously Sold, M-A. Strahilevitz, T. Odean, et B-M. Barber (2011)

(3) Adding Asymmetrically Dominated Alternatives: Violations of Regularity and the Similarity Hypothesis, J. Huber, J-W. Payne, C. Puto (1982)

(4) The Decoy Effect and investors' stock preferences, B. Paris (2012)

Édouard Camblain Investment Advisor