Contact

Vous êtes déjà client ? Nous vous invitons à contacter votre banquier privé. 
Vous n’êtes pas client mais aimeriez en savoir plus ? Merci de remplir le formulaire ci-dessous.

Contacts locaux

France : +33 (0) 1 42 14 20 00 (9h - 17h)
Luxembourg : +352 47 93 11 1 (8h30 - 18H00)
Monaco : +377 97 97 58 00 (9h/12h - 14h/17h)
Suisse : Genève au +41 22 819 02 02
et Zurich au +41 44 218 56 11 (8h30 - 17h30)

Vous souhaitez nous contacter au sujet de la protection de vos données personnelles ?

Merci de bien vouloir contacter le Délégué à la Protection des Données de Société Générale Private Banking France en envoyant un email à l'adresse suivante : protectiondesdonnees@societegenerale.fr.

Merci de bien vouloir contacter Bieneke Russon, Délégué à la Protection des Données de Société Générale Bank & Trust Luxembourg par téléphone : +352-47.93.93.11.5046 ou en envoyant un email à l'adresse suivante : lux.dpooffice@socgen.com.

Merci de bien vouloir contacter Julien Garnier, Délégué à la Protection des Données de Société Générale Private Banking Monaco en envoyant un email à l'adresse suivante : list.mon-privmonaco-dpo@socgen.com

Merci de bien vouloir contacter Omar Otmani, Délégué à la Protection des Données de Société Générale Private Banking Suisse en envoyant un email à l'adresse suivante : sgpb-gdpr.ch@socgen.com.

Vous souhaitez faire une réclamation ?

Merci de bien vouloir adresser votre réclamation à Société Générale Private Banking France en envoyant un email à : FR-SGPB-Relations-Clients@socgen.com ou un courrier à l'adresse suivante : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Société Générale Private Banking France s’engage à accuser réception de votre réclamation dans un délai de dix jours ouvrables à compter de la date de sa réception et à vous apporter une réponse dans un délai de deux mois à compter de cette même date. Si nous ne sommes pas en mesure de respecter ce délai de 60 jours, vous en serez informé par courrier.
 

En dernier recours, vous pouvez saisir gratuitement, selon la nature de votre réclamation 

 

Le Médiateur auprès de Société Générale

Il s'engage à étudier votre dossier au vu de votre position et de celle de la banque, à apprécier les arguments des parties et à prendre une décision fondée sur l'équité. Le Médiateur vous répondra directement dans un délai maximum de deux mois.

Vous pouvez saisir le Médiateur auprès de Société Générale par voie électronique sur le site internet du Médiateur : mediateur.societegenerale.fr ou en adressant un courrier à l’adresse suivante :

Le Médiateur auprès de Société Générale
17 cours Valmy
92987 Paris La Défense Cedex 7

 

Le Médiateur de l’Autorité des Marchés Financiers

Vous pouvez saisir le Médiateur de l’Autorité des Marchés Financiers en adressant un courrier à l’adresse suivante :

Le Médiateur de l’Autorité des Marchés Financiers
17 Place de la Bourse
75082 Paris Cedex 2

 

Le Médiateur des Assurances

Vous pouvez saisir le Médiateur des Assurances : ses coordonnées doivent être mentionnées aux termes de votre contrat d’assurance.

Afin d’assurer un traitement optimal de vos demandes, toute réclamation auprès de notre établissement peut être adressée à l'adresse suivante :

Service réclamations Banque privée
11, Avenue Emile Reuter
L-2420 Luxembourg

La Banque s’engage à accuser réception de votre demande dans les 10 jours suivant sa date de réception et à vous apporter une réponse dans un délai maximum de 30 jours à compter de sa réception. Si votre demande devait nécessiter un délai de traitement supplémentaire (recherches complexes…), nous vous en informerons endéans ce même délai de 30 jours.

Dans  l’hypothèse où la réponse qui vous est apportée ne correspondrait pas à vos attentes, nous vous informons de la possibilité :

En premier lieu, d’adresser à la Direction de Société Générale Bank & Trust en charge du traitement des réclamations, votre demande à l’adresse suivante :

Secrétariat Général de Société Générale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

En second lieu, si la réponse de la Direction en charge du traitement des réclamations ne permet pas de clore la réclamation, de disposer de la faculté de saisir l’Autorité de tutelle de SGBT, la Commission de Surveillance du Secteur Financier (CSSF) :

Par courrier : 283, Route d’Arlon L-1150 Luxembourg
Par courriel : direction@cssf.lu

Afin d’assurer un traitement optimal de vos demandes, toute réclamation auprès de notre établissement peut être adressée soit par e-mail à l’adresse suivante : servicequalite.privmonaco@socgen.com ou par courrier à notre service dédié :

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne 
98000 Monaco

La Banque s’engage à accuser réception de votre demande dans les 2 jours suivants sa date de réception et à vous apporter une réponse dans un délai maximum de 10 jours à compter de sa réception. Si votre demande devait nécessiter un délai de traitement supplémentaire (recherches complexes…), nous vous en informerons endéans ce même délai de 30 jours. 

Dans l’hypothèse où la réponse qui vous est apportée ne correspondrait pas à vos attentes, nous vous informons de la possibilité d’adresser à la Direction de Société Générale Private Banking Monaco en charge du traitement des réclamations, votre demande à l’adresse suivante : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne
98000 Monaco

Toute réclamation auprès de notre établissement peut être adressée par messagerie électronique à l’adresse suivante : sgpb-reclamations.ch@socgen.com.

Les clients peuvent également avoir recours à l’Ombudsman des banques suisses dont les coordonnées figurent sur le site www.bankingombudsman.ch

 

Royaume-Uni

Nos bureaux

SGSS SG Kleinwort Hambros Bank Limited, London, UK

London – City

Established in 1786 and 1839 respectively, Kleinwort Benson and SGPB Hambros have a wealth of experience in helping individuals, families, entrepreneurs and family offices manage their assets. 

Kleinwort Hambros which combines the two award-winning private banking brands, is the private bank of Societe Generale in the UK, Channel Islands and Gibraltar. 

A relationship-focused bank, Kleinwort Hambros implements a holistic approach based on trust, service and expertise and offers access to a wide range of expertise with a digital capability. Driven by our shared values of team spirit, commitment, responsibility and innovation, all our teams are focused on delivering performance for the bank and our clients.

Our office in St James’s Square plays home to our domestic and international UK teams. London has become a location of choice for many wealthy individuals and families. We have several teams made of National individuals who are able to deal with international clients from France, Greece, Russia, Middle East, South Asia etc.

Head office:

SG Kleinwort Hambros Bank Limited
One Bank Street
Canary Wharf
London,
E14 4SG
UK


8 St James’s Square
SW1Y 4JULondon
+44 20 7597 3000
Contactez-nous

SGSS SG Kleinwort Hambros Bank Limited, Cambridge, UK

Our Cambridge office was established in 2007 to provide a highly personalised service to high net worth individuals and families, not only in the local area, but also across the East Anglia region. The experienced, highly qualified team are able to provide extensive wealth management, fiduciary, investment, financial planning and credit solutions that are tailor made for high net worth clients.

Mark Sinclair – Rejoined the bank in 2016 and has over 30 years of experience in financial services and private banking, both in the UK and more recently as Head of UK clients for a leading private bank in Monaco. Mark is a Fellow of the Chartered Institute for Securities & Investment and a Chartered Wealth Manager. He has a particular interest and experience in working with clients who are entrepreneurs and who are considering selling their business. He covers Cambridge, Norfolk, Suffolk and Essex areas.

Mark is assisted by Linda Moss and Lewis Cushing, who have over 25 years banking support experience between them.

The Mansion
Chesterford Research Park
CB10 1XLLittle Chesterford
+44(0)1799 533600
Contactez-nous

SGSS SG Kleinwort Hambros Bank Limited Edinburgh, Scotland

Established in 2008 as Kleinwort Hambros' first venture in Scotland, the Edinburgh office services clients throughout Scotland, and has grown a reputation as a trusted adviser to individuals, family groups, charities and trusts.

The Edinburgh office is fronted by Chris Thomson, Senior Private Banker; James Burley, Private Banker; Gareth Welshman, Private Banker and Harry Gobourn, Assistant Private Banker.

Chris Thomson  joined the bank in 2008.  Prior to this, Chris spent twelve years in investment banking split between New York and London before moving back Edinburgh in 2004. He has since  been working in private banking where he now helps a number of successful individuals, trusts and charities to fulfil their financial aspirations. Chris is a member of the Chartered Institute for Securities & Investment and holds the highest level of Private Client Investment Advice and Management qualification. in 2014 he attained the Chartered Wealth Manager designation.

James Burley began his career in finance after graduating from Edinburgh University with a degree in Business Studies. He gained private client experience as an analyst before joining SGPB Hambros in 2008, initially based in our London office. James is a member of the CISI and holds the highest level of Private Client Investment Advice and management qualification. In 2014 he attained the Chartered Wealth Manager designation and joined the Chartered Insurance Institute. James has a particular interest in corporate finance and has experience in advising clients shortly before or after a business sale.

Gareth Welshman joined the team in 2015. He started his financial career in 2001 after graduating from Edinburgh University. He held a number of branch management positions before moving into private banking in 2007, becoming an Associate Director in 2008. Over the years, Gareth has assisted clients with complex financial requirements. He is a member of the Chartered Institute of Bankers in Scotland. He passed the Private Client Investment Advice and Management qualification in 2014 and attained the Chartered Wealth Manager designation in 2015.

The on-going growth of our Edinburgh office demonstrates our continued dedication to having a greater presence across the UK, whereby clients can benefit from the highest quality at a local level. The team have served the Scottish market for many years, making them ideal to lead the Kleinwort Hambros' expansion in Scotland.

Capital Building
12-13 St Andrew Square
EH2 2AFEdinburgh
+44 (0)131 523 1140
Contactez-nous

SGSS SG Kleinwort Hambros Bank Limited, Leeds, UK

Leeds is the driving force behind Yorkshire and will play a central  role in the success of the Northern powerhouse concept over the coming years. The promotion of Leeds as a financial centre, second only to London, boosts the region’s attractiveness to start up companies and new businesses, making it the natural choice for a regional office for Kleinwort Hambros. With this in mind, in 2008,  Kleinwort Hambros opened an office in Yorkshire on the Harewood Estate, between Leeds and Harrogate, and it is now very well established with a highly qualified and experienced team.

Richard Brown, Director, is in charge of the office. Richard joined Kleinwort Hambros in 2015, and has over 30 years’ experience of working in the private banking and wealth management industry, within the Yorkshire region. During the last 30 years Richard has dealt with a variety of high net worth individuals with differing backgrounds, and his client base includes Entrepreneurs, Retired Business Owners, Family Businesses and Landed Estates.

Alan Kinnaird is a Senior Private Banker in the Leeds office and has over 25 years of experience in helping Private Clients, IFA’s, Entrepreneurs, and High Net Worth clients to
manage their Financial plans on a tax efficient basis. He has managed client portfolios and relationships since 1996. Alan lives in Leeds and regularly helps Solicitors and Accountants in the fields of Personal Pension Fund management, Mortgages and Lombard loans. Outside of the office he supports local Homeless Charities as a volunteer and enjoys golf, football and fly-fishing.
 
The private bankers are assisted by Kate Hoole who joined the team in April 2018 and has over 28 years experience of working in the private banking industry.

Through experienced private bankers, we provide extensive wealth management, fiduciary, investment and financial planning services for local high-net worth individuals.

Our clients also benefit from the worldwide expertise and resources of Societe Generale, combined with a high level of personal service, investment capabilities and access to a broad range of products and services.

8 Harewood Yard
Harewood
LS17 9LFLeeds
+44 (0)113 218 1970
Contactez-nous

SGSS SG Kleinwort Hambros Bank Limited, Newbury, UK

Kleinwort Hambros established the Newbury office in January 2010 as part of its plan to secure a stronger and more visible presence throughout the UK. Our clients benefit from the worldwide expertise and resources of Societe Generale, combined with a high level of personal service, investment capabilities and access to a broad range of products and services. 

Rebecca Constable is a Senior Private Banker. Daniel Way and Jeremy Hill joined in 2014. Advising high net worth individuals and families in the Thames Valley Region, Rebecca has over 20 years experience of working with key clients, and provides a gateway for her clients to gain access to the award winning investment, wealth structuring, and banking /credit expertise of her colleagues in London, from a regional base. She has the advantage of having lived locally for over a decade, and works closely with local advisors, supporting entrepreneurs as well as advising family foundations and educational endowments. She is a Fellow of the Chartered Securities Institute and a member of the Institute of Directors.

Daniel Way has spent 20 years in financial services working in investment banking covering both OTC Derivatives and Securities prior to starting his private banking career. Daniel's focus is on developing the business in the Thames Valley.

Jeremy Hill has also extensive experience in private banking and prior to this he worked on the commercial side of consulting and technology change programmes. Jeremy is equally committed to clients and new business in the Thames Valley and Southern England.

3 Northcroft Lane
Berkshire
RG14 1BTNewbury
+44 (0)20 7597 3300
Contactez-nous