Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Expert Views: The super-yacht market

A super yacht or mega yacht is a large, luxurious pleasure craft. Such a vessel can be used privately by its owner or rented out, in particular to cover maintenance costs. How to acquire and finance a super yacht? What are the environmental issues? What specific support does Societe Generale Private Banking offer? Insights from our expert Anthony Buneta, Head of Super Yacht Financing at Societe Generale Private Banking Monaco.

A super yacht or mega yacht is a large and luxurious pleasure vessel. There is no official or agreed-upon definitions for such yachts, but these terms are regularly used to describe professionally crewed motor or sailing yachts ranging from 40 to more than 180 metres in length. The super-yacht market is not well known and is generally the preserve of a limited number of ultra-rich individuals seeking to spend unforgettable relaxing moments with their family or friends in an exclusive setting combining intimacy, comfort and the possibility of travelling without constraints.

There are two ways of using super yachts, and each has its own legal and fiscal consequences for the yacht’s owner:

  • Private use, where the owner personally enjoys and benefits from their yacht.

  • “Business” use, where the owner charters out the yacht, notably to mitigate running costs.

The cost of a luxury yacht depends on its equipment and configuration, its amenities and its engine, for example. The reputation and expertise of the shipyard also has an impact on the price. A luxury yacht budget can be in the tens of millions of euros, and its running costs (maintenance, crew, insurance, fuel, port fees) total around 5 to 10 % of the purchase price every year. The assistance of technical, legal and financial experts is therefore essential for a project such as this at every step of the acquisition or construction process. It is both an investment project and a passion for our clients, but it needs to be a sound purchasing decision.

How to acquire and finance a super yacht?

The acquisition of a super yacht is a major project. The financing of this specialised asset must be carried out under attractive conditions ultimately enabling you to optimise your debt/equity ratio.

There are various types of financing:

  • Financing from the very first steps of the yacht’s construction

  • Financing of a new yacht on delivery or of a second-hand yacht

  • Refinancing of the super yacht’s market value, which allows the owner to borrow a certain amount in agreement with the bank and thus to generate liquidity, based on an appraisal of the yacht’s value and taking into consideration its depreciation over time.

The possible loan structure consists in taking out an amortising loan with a balloon payment (larger final reimbursement payment), in euros or US dollars, with fixed or floating interest rates. The support of the bank and its teams of experts is essential for the project to go smoothly: for example, the presence of the purchaser’s bank at the shipyard, from the yacht’s construction through to its delivery, will ensure that each key step is properly followed. Indeed, the future owner will have to make sure they are able to benefit from the expertise and supervision of a dedicated team with and extensive track record in financing on the super-yacht market. Maritime industry experts will also have to be commissioned by the bank in agreement with the client to supervise each step of the acquisition and construction process. This includes professionals intervening on technical aspects, legal and tax experts as well as lawyers. Lastly, rigorous monitoring is undertaken by the bank throughout the duration of the financing, notably via a systematic analysis of the yacht’s insurance policies and the correct renewal of its administrative documents, but also to control its proper maintenance and its market value.

Super yachts and the environment: a key issue for the future

Today, the maritime industry – and notably shipping (i.e. commercial maritime transport activity) – are controversial sectors because of the high social and environmental stakes throughout the yacht’s life cycle:

  • During the construction phase, with the shipyard’s environmental impacts taking into account the supply chain of the materials used (wood, plastic, etc.)

  • During the yacht’s use, of course, with the risk of marine pollution and the emissions of greenhouse gases from yachts with a combustion engine.

  • And, lastly, during its destruction phase at the end of its life.

Aware of the reputational risk of these social and environmental aspects, the luxury yachting sector has anticipated clients’ demands and given itself the means to limit its negative impacts, helped by an increasingly stringent regulatory framework. We could, for example, mention the energy efficiency design index, better known as EEDI, granted during the design and delivery phase, which required ships commissioned after 1 January 2013 to meet certain requirements in terms of using less polluting materials and consuming less fuel. Another example is the ship energy efficiency management plan, or SEEMP, which provides guidelines to help improve ships’ efficiency during their lives, notably with regard to reducing their environmental impact and running costs. As well as complying with applicable regulations, many projects currently underway or already delivered prefer increasingly innovative and ecologically responsible designs or engines with less polluting means of propulsion, enabling some yachts to use 30% less fuel than a yacht with a conventional engine of a similar size. Thanks to technical developments, yacht’s roofs almost all now have solar panels that meet a substantial portion of the boat’s energy needs. Lastly, the increasingly popular fully electric or hybrid boat market is likely to see rapid growth due to future restrictive measures, notably with regard to greenhouse gas emissions.

Societe Generale Private Banking’s support

The Societe Generale Private Banking super-yacht financing team in Monaco can intercede as soon as you start thinking about your construction project. Indeed, we have been working with numerous yachting industry experts for more than a decade, and can thus accompany you and put you in contact with professionals who have acknowledged skills in this field, as long as your yacht is at least 40 metres in length and built in European shipyards recognised on the market.  If you are interested and would like more information, please feel free to contact Societe Generale Private Banking.

Anthony Buneta Mega-yacht and Business Jet Financing

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