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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Understanding Responsible Investment" podcast S2E2: Investment preferences: the sustainable business approach

Discover the second season of our "Understanding Responsible Investment" podcasts series, which come to grips with sustainable finance and its impact on our behaviour as investors.

Full script:

Dorothée Chapuis: Hello and welcome to the second episode of our podcast “Understanding Responsible Investment” — season #2. I'm Dorothée Chapuis, Head of CSR for Societe Generale Private Banking Europe. In our last episode, we presented the latest European regulations on sustainable finance, and found out why private bankers should ask investors about their sustainable investment preferences. In this episode and the two episodes that follow, we’ll take a closer look at different ways that these preferences can be implemented. Today, we’re going to focus on the sustainable business approach. Stéphanie Agrefilo, Head of Advisory, is here with us to talk about it. Hello Stéphanie!

Stéphanie Agrefilo: Hello Dorothée!

Dorothée Chapuis: Stéphanie, before we start looking at how investors implement their sustainable investment preferences, I wanted to make it clear that our clients first have to decide between our three main profiles: either they have no preferences regarding sustainable investment, or they want a personalized profile, or they want a standard, or what we call a “generic” profile, that fits with Societe Generale Private Banking’s range of sustainable products. So let's say I care about sustainable development and choose the personalized or the generic profile. What does that mean in practical terms?

Stéphanie Agrefilo: That means that you’ll have to decide on one or more approaches to sustainable investment. ITo sum up,first, there’s the approach we call the “sustainable business approach”, which consists of investing in issuers selected for their ESG performance. In this case, that means looking at their performance on ESG issues as a whole, which means, without focusing on a single, specific theme, such as their environmental, social or governance aspects.  In contrast, the second approach focuses on businesses with operations that contribute toward the environmental theme, through "green businesse", according to the European Taxonomy - which will be the theme of the next episode. Finally, the third approach, that we call the negative screening, consists of choosing one or several sustainability issues, on which one wishes to reduce negative impacts. For example, it can be the issues related to biodiversity, or water or raw materials resources. Today, we’ll talk about the first approach, which is the sustainable business approach. 

Dorothée Chapuis: Can you tell us precisely what you mean when you say “sustainable business”?

Stéphanie Agrefilo:  Yes, of course. These are companies that, through their activities or behaviours, contribute to achieving one or more of the UN’s 17 Sustainable Development Goals, also known as SDGs.

Dorothée Chapuis: The SDGs were also discussed in season 1, episode 1 of this podcast.

Stéphanie Agrefilo: That’s right! Some sustainable businesses contribute through their business models, such as a company that specialises in waste recycling or provides healthcare. And there are some whose business model isn’t necessarily based on a sustainable activity, but that act sustainably. For example, their human resources policy could promote inclusion or gender equity, or maybe they minimise both their water consumption and waste production. Of course we also have to make sure that the selected businesses don’t have a negative impact on ESG issues. So if a client chooses to take the sustainable business approach, they should indicate how much of their financial assets they want to allocate to it, without having to decide between the environmental, social or governance themes.

Dorothée Chapuis: I see. But if the client is interested in this approach, won’t they want to apply it to all their assets?

Stéphanie Agrefilo: That's highly likely, Dorothée, but we also have to keep in mind that it may not always be possible with their assets and risk appetite. Let me give you an example. Let's say a client wants to take a conservative approach with some of their investments. That means that portion of their portfolio will have little to no exposure to equity markets: it will be in the money market or the bond market. Well, in most cases, as the market currently stands, instruments of this kind rarely indicate how much they have invested in sustainable business activities. Similarly, if a client wants to invest in small caps, the information available on small cap companies’ contributions to sustainable development goals is minimal.

Dorothée Chapuis: I see. So it could be a good idea to have only a moderate degree of alignment to SDGs so they have more investment options?

Stéphanie Agrefilo: Exactly, Dorothée. And that’s precisely what we've chosen to do with Societe Generale Private Banking’s generic approach, which maintains an average degree of exposure to sustainable businesses. The main reason behind this decision is that what’s currently possible doesn't allow for more alignment. But that may change.

Dorothée Chapuis: Well, I hope so. Thank you, Stéphanie, for telling us more about how our preferences can be implemented using the sustainable business approach.

Stéphanie Agrefilo: My pleasure, Dorothée! Until next time.

Dorothée Chapuis: Talk to you soon, Stéphanie! Our next episode will focus on the approach that invests based on environmental concerns, known as the “green business approach,” and in the episode after that we’ll look at negative screening. Stay tuned! You just listened to the second episode of the second season of our podcast “Understanding Responsible Investment”.  This podcast is brought to you by Societe Generale Private Banking. You’ll find it on Spotify and Apple Podcasts though our channel “#PrivateTalk by Societe Generale Private Banking”.  Subscribe to be informed of the release of the next episode... and tell people about us! You can also find the full series on the Societe Generale Private Banking website at www.privatebanking.societegenerale.com.

 

Would you like to discuss this subject further with us?

The information contained in this video/audio content is for informational purposes, may be modified without notice, and is intended to communicate information that may be useful for decision-making. Any information on past performance reproduced does not guarantee future performance.
Changes in inflation, interest rates and exchange rates can have negative effects on the value, price and income of investments denominated in a currency other than that of the investor. Any simulations and examples contained in this publication are provided for illustrative purposes only. This information may be modified in response to market fluctuations and the information and opinions contained in this publication may change. No Société Générale Private Banking entity undertakes to update or modify this publication, which may become obsolete after having been viewed/listened to, and will not assume any responsibility in this regard.

The scenarios presented are estimates of future performance, based on past information on how the value of an investment varies and/or current market conditions, and are not accurate indications. The return obtained by investors will have to vary according to the market performance and the duration of the investment’s retention by the investor. Future performance may be subject to tax, which depends on the personal situation of each investor and is likely to change in the future.
For a more complete definition and description of risks, please refer to the product prospectus or, where applicable, to other regulatory documents (if applicable) prior to any investment decision.

The offers related to the activities and financial and financial information mentioned in this vaudio content depend on the personal situation of each client, the legislation applicable to them and their tax residence. It is the responsibility of the potential investor to ensure with his legal and tax advice that he complies with the legal and regulatory provisions of the jurisdiction concerned. This video/audio content is not intended in any way to be broadcast/listened to in the United States, either to/by a U.S. tax resident, or to/from a person or jurisdiction for which such broadcast would be restricted or illegal.

Offers related to the activities and financial and wealth information presented may not be adapted or authorised within all Société Générale Private Banking entities. In addition, access to some of these offers is subject to certain eligibility conditions.
Certain offers related to the activities and financial and wealth information mentioned may present various risks, involve a potential loss of the entire amount invested or an unlimited potential loss, and therefore be reserved only for a certain category of investors, and/or be adapted only to knowledgeable investors eligible for these types of offers.

Before any investment service, financial product or insurance product is subscribed, as the case may be and as applicable legislation, the potential investor will be questioned by his private banker within the Societe Generale Private Banking entity of which he is a client about his knowledge, his experience in investment matters, as well as his financial situation including his ability to bear the losses, and its investment objectives including its risk tolerance, in order to determine with it whether it is eligible to subscribe for the financial product(s) and/or the investment service(s) envisaged and whether the product(s) or service(s) Investment is/are compatible with its investment profile.
The potential investor should also (i) be aware of all the information contained in the detailed documentation of the proposed service or product (document entitled “key information for the investor”, prospectus, regulations, articles of association, document entitled “key information for the investor”, Term sheet, information notice, contractual conditions, etc.), in particular those related to the associated risks; and (ii) consult their legal and tax advice to assess the legal consequences and tax treatment of the proposed product or service. It is recalled that the subscription of an investment service, a financial product or an insurance product may have tax consequences and Société Générale Private Banking does not provide tax advice. His private banker will also be at his disposal to provide him with further information, to determine with him whether he is eligible for the envisaged product or service which may be subject to conditions, and whether he meets his needs.

Consequently, no entity reporting to Société Générale Private Banking may under any circumstances be held responsible for any decision taken by an investor based solely on the information contained in this video/audio content.

This audio content is confidential, intended exclusively for the person who consults it, and may not be communicated or brought to the knowledge of third parties, or reproduced in whole or in part, without the prior written consent of the Société Générale Private Banking entity concerned. 

The Societe Generale group maintains an effective administrative organisation taking all necessary measures to identify, control and manage conflicts of interest. To this end, Societe Generale Private Banking entities have put in place a conflict of interest management policy to manage and prevent conflicts of interest. For more details, Societe Generale Private Banking clients can refer to the conflict of interest policy available on request from their private banker.
Societe Generale Private Banking has also put in place a policy for handling complaints made by its clients, which is available upon request from their private banker or on the Société Générale Private Banking website.

SPECIFIC WARNINGS BY JURISDICTION

France: Unless expressly stated otherwise, this document is published and distributed by Société Générale, a French bank authorised and supervised by the Autorité de Contrôle Prudentiel et de Résolution, 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank (“ECB”) and registered with ORIAS as an insurance intermediary under number 07 022 493 orias.fr. Société Générale is a French public limited company with capital of €1,046,405,540 as of February 1, 2022, with its registered office located at 29 boulevard Haussmann, 75009 Paris, and with a unique identification number of 552 120 222 R.C.S. Paris. More details are available on request or at www.privatebanking.societegenerale.com.

Luxembourg: This document is distributed in Luxembourg by Société Générale Luxembourg, a public limited company registered with the Luxembourg Trade and Companies Register under number B 6061 and an authorised credit institution governed by the Commission de Surveillance du Secteur Financier (“CSSF”), under the prudential supervision of the European Central Bank (“ECB”), whose registered office is located at 11 avenue Émile Reuter – L 2420 Luxembourg.  More details are available on request or at www.societegenerale.lu. No investment decision of any kind could result from reading this document alone. Société Générale Luxembourg accepts no responsibility for the accuracy or other characteristics of the information contained in this document. Societe Generale Luxembourg accepts no responsibility for the actions taken by the addressee of this document solely on the basis of this document, and Societe Generale Luxembourg does not present itself as providing advice, This includes investment services. The opinions, views and forecasts expressed in this document (including its annexes) reflect the personal opinions of the author/authors and do not reflect the opinions of other persons or of Société Générale Luxembourg, unless otherwise stated. This document was prepared by Société Générale.  The CSSF has not carried out any analysis, verification or control over the content of this document.   

Monaco: This document is distributed in Monaco by Société Générale Private Banking (Monaco) S.A.M., located at 11 avenue de Grande Bretagne, 98000 Monaco, Principality of Monaco, governed by the Autorité de Contrôle Prudentiel et de Résolution and the Commission de Contrôle des Activités Financiers. Financial products marketed in Monaco may be reserved to qualified investors in accordance with the provisions of Law No. 1.339 of 07/09/2007 and Sovereign Order No. 1.285 of 10/09/2007. More details are available on request or at www.privatebanking.societegenerale.com.

Switzerland: This document is distributed in Switzerland by SOCIETE GENERALE Private Banking (Suisse) SA ("SGPBS"), whose head office is located at rue du Rhône 8, CH-1204 Geneva.  SGPBS is a bank authorised by the Swiss Financial Market Supervisory Authority (“FINMA”). Collective investment schemes and structured products may only be offered in accordance with the Federal Law on Collective Investment Schemes (Collective Investment Schemes Act, CISA) of 23 June 2006, respectively, the Guidelines of the Swiss Bankers Association (SBA) on investor information on structured products.  Further details are available on request from SGPBS or at www.privatebanking.societegenerale.com.

This document is not distributed by the entities of the Kleinwort Hambros Group acting under the brand name “Kleinwort Hambros” in the United Kingdom (SG Kleinwort Hambros Bank Limited), Jersey and Guernsey (SG Kleinwort Hambros Bank (CI) Limited) and Gibraltar (SG Kleinwort Hambros Bank (Gibraltar) Limited). Consequently, the information provided and any offers, activities and financial and wealth information presented do not concern these entities and may not be authorised by these entities or adapted in these territories. Further information on the activities of Societe Generale’s private banking entities located in the territories of the United Kingdom, the Channel Islands and Gibraltar, including additional legal and regulatory information, are available at www.kleinworthambros.com

Dorothée Chapuis Head of CSR for SGPB Luxembourg, Monaco and Switzerland Societe Generale Private Banking