Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

"1 woman, 1 passion" podcasts - Episode #6: Emilie Vazquez, Founder of Le Shack

Discover the sixth episode of our "1 woman, 1 passion" podcasts series.

Valérie Bokobza:  Hello everyone. I am Valérie Bokobza, Head of Development Private Banking, and I am delighted to present a new episode of "1 woman, 1 passion". The objective is to share the story of an inspiring woman who is moving the lines. Today, I am hosting Émilie Vazquez. Hello Emilie.

Emilie Vazquez: Hello Valérie.

Valerie Bokobza: You are the founder of the Shack, an urban refuge in the heart of Paris, a third address between home and office. After an impressive career in the hotel and digital industries, you went on a road trip to the United States in search of new ideas. That's when you embarked on an entrepreneurial and family adventure. The Shack is a real success and is starting to grow. How did you go from being Head of innovation for the Accor Hotels group to creating a concept that supports new ways of working?

Emilie Vazquez: First, thank you Valérie for the presentation, I think I have nothing more to say about the Shack, it is very well said! How did we do it? Well, I've been working in the corporate world for a little over twenty years, in which I've seized opportunities throughout my life, and which have taken me from one position to another and from one company to another. So I've been with Accor Hotels for a little over ten years, managing all digital and e-commerce for the group. And in parallel to that, a few years before I left Accor Hotels, our great boss Sébastien Bazin had decided to launch a very interesting initiative called the Shadow Executive Committee, which was a sort of executive committee mirroring the real executive committee of the group. It was composed of the youngest talents in the company, identified and representative of all the functions that existed in the company, and whose objective was to come up with new ideas for the Accor Hotels group, to try to find new sources of growth for the future. And so, it was in this context that I was led to work a lot on the evolution of the expectations and lifestyles of the new generations entering the job market. We were very proactive in imagining new concepts for the group, new ways of consuming hotels, and then finally, I realized that when you are in a group of this size, it is true that innovation becomes a little complicated - at least, the deployment phases of this innovation, as we could say, the "make it happen". I was working like crazy, I was spending my time on planes, I had little time to see my family, my children - I have three very young children - so I also wanted to spend time with them and I said to myself: “if I have to work like crazy and not count the hours I put in my job, well, I might as well start my own business!”. And it is with the strength of all that I had seen and studied on the evolutions of lifestyles, uses, expectations and behaviors, that I imagined there was undoubtedly a concept of a place to be created and invented, a place that would be a little bit plural and hybrid, in order to succeed in matching these new expectations.

Valérie Bokobza: In the era of ultra-digitization, isn't the Shack's vocation to recreate links and encourage people to reach out to others?

Emilie Vazquez: Yes, completely. To go towards others and even to find oneself. I think that in times like these, first of all, with the excessive digitalization of the last 25 years, and then with what we have experienced with Covid over the last 18 months, I think that there is a kind of distortion of the social link that has taken hold. We are less in contact with each other, digital technology has taken precedence over many things. I'll give you a very specific example to explain this: today, how do you celebrate the birthday of your loved ones? Very often, you post a message on Facebook or you send a little text message "happy birthday". Well, it's nice, the intention is there, we think of each other at that moment. But, as far as I’m concerned, when my friends celebrate their birthdays, I prefer to call them. It will take me a little bit more time, but on the other hand, I think it's really important, especially for moments like this, to be able to be in contact with others. I like this example because it shows how digital has taken over everything. So, my ambition with the Shack is to say that digital should never be an end in itself; it is only a "means to". So, today we have a digital platform, which accompanies the client experience at the Shack. It exists to facilitate certain small things in my client experience at the Shack. But what makes the fundamental core of the concept, is what guided me in the elaboration of this concept and still today: it is the human relationship that will be established between our clients and my teams.

Valérie Bokobza: You are a woman who is passionate about human relations, which you put at the heart of your approach. How do you translate it into practice?

Emilie Vazquez: My objective at the Shack is to offer experiences. Today, we are all looking for experiences that will make a difference in our daily lives. So it's in this context that I work, in fact, and that I have developed a program with my teams that aims to offer these experiences to our clients. We have a program that allows us to offer, for example, evenings of live music, evenings with street-art workshops, mixology workshops - where we discover the world of cocktail making - wine and cheese tasting workshops, do-it-yourself workshops, jewelry creation, leather goods creation... Or even ukulele workshops, many things like that... So a lot of discovery workshops, with a purpose that is precisely to offer those little moments when we will live a little unique experience, somethinf out of the ordinary, which will allow us to be in the moment and to reconnect with our peers and with ourselves.

Valérie Bokobza: Thank you Emilie for sharing this with us, it was very interesting. See you soon for the listeners on Societe Generale Private Banking.


GENERAL WARNING:

Societe Generale Private Banking is the business line of the Societe Generale Group operating through its headquarters within Societe Generale S.A. and through departments, branches or subsidiaries, located in the territories mentioned below, acting under the brand name "Societe Generale Private Banking" and distributing the present document.

This document is an advertisement and has no contractual value. Its content is not intended to provide an investment service, nor does it constitute investment advice or a personalized recommendation on a financial product, nor insurance advice or a personalized recommendation, nor a solicitation of any kind, nor legal, accounting or tax advice from any entity under the responsibility of Société Générale Private Banking.

The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. The information on past performance that may be reproduced does not guarantee future performance.

The private bankers of Société Générale Private Banking entities are available to provide potential investors with further information on the variations of the themes presented in this document within the Société Générale Private Banking entity concerned.

This document is confidential, intended exclusively for the person consulting it, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of the Société Générale Private Banking entity concerned.

No Société Générale Private Banking entity can be held responsible for any decision made by an investor based solely on the information contained in this document.

Societe Generale Group maintains an effective administrative organization that takes all necessary measures to identify, control and manage conflicts of interest. To this end, Societe Generale Private Banking entities have put in place a conflict of interest management policy to manage and prevent conflicts of interest. For more details, Société Générale Private Banking clients can refer to the Conflict of Interest Policy available on request from their private banker.

S ociété Générale Private Banking has also implemented a policy of d he processing of claimsmade pa available on request from their private banker or on the Société Générale Private Banking website.

SPECIFIC WARNINGS BY JURISDICTION

France: Unless expressly stated otherwise, this document is published and distributed by Société Générale, a French bank authorized and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") and registered with the ORIAS as an insurance intermediary under the number 07 022 493 orias.fr Societe Generale is a French société anonyme with a capital of EUR 1 066 714 367,50 as of August 1, 2019, whose registered office is located at 29, boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris. Further details are available on request or at www.privatebanking.societegenerale.com.

Luxembourg: This document is distributed in Luxembourg by Société Générale Luxembourg, a public limited company registered with the Luxembourg Trade and Companies Register under number B 6061 and a credit institution authorized and regulated by the Commission de Surveillance du Secteur Financier ("CSSF"), under the prudential supervision of the European Central Bank ("ECB"), and whose registered office is located at 11, avenue Emile Reuter - L 2420 Luxembourg Further details are available on request or at www.societegenerale.lu. No investment decision of any kind should be made on the basis of this document alone. Société Générale Luxembourg accepts no responsibility for the accuracy or otherwise of the information contained in this document. Societe Generale Luxembourg accepts no responsibility for any actions taken by the recipient of this document solely on the basis of this document, and Societe Generale Luxembourg does not represent itself as providing any advice, in particular with respect to investment services. The opinions, views and forecasts expressed in this document (including its annexes) reflect the personal opinions of the author(s) and do not reflect the opinions of any other person or of Société Générale Luxembourg, unless otherwise indicated. This document has been prepared by Societe Generale. The CSSF has not carried out any analysis, verification or control on the content of this document.

Monaco: This document is distributed in Monaco by Société Générale Private Banking (Monaco) S.A.M., located at 11 avenue de Grande Bretagne, 98000 Monaco, Principality of Monaco, regulated by the Autorité de Contrôle Prudentiel et de Résolution and the Commission de Contrôle des Activités Financières. Financial products marketed in Monaco may be reserved for qualified investors in accordance with the provisions of Law n° 1.339 of 07/09/2007 and Sovereign Order n° 1. 285 of 10/09/2007. Further details are available on request or at www.privatebanking.societegenerale.com.

Switzerland: This document is distributed in Switzerland by SOCIETE GENERALE Private Banking (Suisse) SA ("SGPBS"), headquartered at rue du Rhône 8, CH-1204 Geneva, Switzerland. SGPBS is a bank authorized by the Swiss Financial Market Supervisory Authority ("FINMA"). Collective investments and structured products may only be offered in accordance with the Swiss Federal Act on Collective Investment Schemes (Collective Investment Schemes Act, CISA) of June 23, 2006, and the Guidelines of the Swiss Bankers Association (SBA) on Information for Investors in Structured Products. Further details are available on request from SGPBS or at www.privatebanking.societegenerale.com.

This document is not distributed by the entities of the Kleinwort Hambros Group that operate under the brand name "Kleinwort Hambros" in the United Kingdom (SG Kleinwort Hambros Bank Limited), Jersey and Guernsey (SG Kleinwort Hambros Bank (CI) Limited) and Gibraltar (SG Kleinwort Hambros Bank (Gibraltar) Limited) Consequently, the information communicated and any offers, activities and financial information presented do not concern these entities and may not be authorized by these entities or adapted in these territories. Further information on the activities of Societe Generale's private banking entities located in the United Kingdom, Channel Islands and Gibraltar, including additional legal and regulatory information, is available at www.kleinworthambros.com.

Valérie Bokobza Responsable des conseils en investissement

Ask us your questions

Contact us

Latest podcasts

"1 woman, 1 passion" podcasts - Episode #7: Anne-Laure Kiechel, Founder of Global Sovereign Advisory
Valérie Bokobza Responsable des conseils en investissement
20 Sep 202206min08s
"1 woman, 1 passion" podcasts - Episode #6: Emilie Vazquez, Founder of Le Shack
Valérie Bokobza Responsable des conseils en investissement
25 May 202206min13s
"1 woman, 1 passion" podcasts - Episode #5: Coralie de Fontenay, Co-Founder of LUXIMPACT
Valérie Bokobza Responsable des conseils en investissement
10 May 202205min13s
"1 woman, 1 passion" podcasts - Episode #3: Aude Guo, co-Founder of InnovaFeed
Valérie Bokobza Responsable des conseils en investissement
12 Apr 202205min14s
More results google link