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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Where does the Societe Generale Group and its private bank stand with respect to the environment?

A crossed-interview of Hacina Py, Societe General group Chief Sustainability Officer and Brendan Robin, Head of Sustainable Development at Societe Generale Private Banking, by Claire Douchy, Head of Corporate Commitments and Responsible Projects for Societe Generale Private Banking France.

The introduction of new regulations brings a lot of new developments for sustainable finance. It is also an opportunity to take stock of the actions of the Societe Generale Group and its private bank in favour of the environment. Claire Douchy, Head of Corporate Commitments and Responsible Projects for SGPB France, met with Hacina Py, Societe Generale Group Chief Sustainability Officer, and Brendan Robin, Head of Sustainable Development at Societe Generale Private Banking.

Claire Douchy: How does the environment fit into the Group’s sustainable development priorities?

Hacina Py: The Group’s CSR ambition with regards to society and the environment is fourfold: the ecological transition, developing the regions, employer responsibility, and developing a culture of accountability. The environment is the basis of two of these, namely the ecological transition and developing the regions.

Claire Douchy: What do we mean when we when we talk about the “ecological transition”?

Hacina Py: The ecological transition covers topics including the energy transition, the protection of biodiversity, and the shift to a less resource-intensive circular economy. The energy transition in particular is a key concern for us. We have a strong franchise in renewable energy financing, as it is an activity we started over 20 years ago. To this day, we remain actively involved in setting stands for sustainable finance, through the United Nations Environment Programme Finance Initiative, for instance. We also participate in various international coalitions aimed at accelerating the shift to low-carbon models. Our international coverage means we’re able to finance the biggest players in all economic sectors. And as part of our banking relationship, we must encourage and assist these players as they shift to new business models, which now involve value chains across multiple sectors. This has great strategic importance for our small and medium-sized professional clients, who require bespoke advice and solutions in order to make this transition in their businesses.

Claire Douchy: In what way is Societe Generale’s membership of international coalitions important to its commitment to the environment?

Hacina Py: It’s very important: the climate is a matter of great urgency and it requires making swift decisions at a time when there aren’t clear technological solutions to achieve the different “decarbonisation pathways”. That’s why we work in coalitions with our peers, clients, and with stakeholders in the broader sense. Using collective intelligence, we can share risks, standardise approaches, and come up with new solutions together. We became the first European bank to join the Hydrogen Council with our industrial clients, and contributed to structuring a significant hydrogen fund. This collective work is essential for aligning French banks’ loan portfolios to these decarbonisation pathways. We are especially active in the Net Zero Banking Alliance — the NZBA. It comprises over a hundred banks and promotes the alignment of lending portfolios to pathways compatible with a 1.5-degree global warming scenario. As part of this commitment, we analyse our lending portfolio in critical sectors with respect to greenhouse gas emissions, such as the energy, steel, and transport sectors, and define a timeline to reach net-zero emissions by 2050. The NZBA requires setting targets for 2030 (or before) as a starting point, which means making real changes in our policy vis-à-vis the sectors with especially high emissions.

Claire Douchy: Public commitments like these are very constructive for bringing about change in our practices. How about the private bank?

Brendan Robin: For Private Banking, the climate is also one of the priorities of our investment and wealth management business. We have in fact been running a far-reaching action plan for several years, and it has been gathering pace over the last 12 months.

Claire Douchy: Could you give us an overview of Private Banking’s climate action plan?

Brendan Robin: One action was to become a member of the Net Zero Asset Managers (NZAM) through our asset management businesses, SG 29 Haussmann and Societe Generale Private Wealth Management. Essentially, we are steadily aligning the investments of our management portfolios and funds in order to achieve carbon neutrality by 2050. Our strategy covers all sectors — including those with a high climate impact, such as energy, transport, industry and construction, because we believe they will be the game-changers, in part through the transformation of their model. Through our commitment and our voting rights at shareholder meeting, we support the companies in our portfolio, paying close attention to the transparency of their climate pathway — or transformational process — and the challenges of a just transition. To give an example, from 2025 we will exclude all companies that fail to disclose detailed and transparent information on their social and environmental impacts. We favour a transitional approach for the companies we work with, since they don’t all have the same starting point in terms of climate impact. After an observation period, we decide whether we maintain our investments or withdraw certain stocks from our portfolio. This is part of our intermediary goal, which is to halve the total emissions of our portfolios by 2030. Another example is our positive environmental impact fund “Moorea Fund Sustainable Climate Action” which favours companies that play a decisive role in the fight against climate change. Then there is our partnership with the LUMO platform — an innovative way to invest in assets that support the ecological transition, and to manage investments in a way that is 100% digital. It is also a solution for investing directly into renewable energy projects.

Claire Douchy: Clients are increasingly sensitive to climate issues and want to reflect this in their investment choices. What measures have been to give staff the appropriate training?

Hacina Py: At Group level, my goal is to set in motion a large-scale transformation of the Bank, to embed CSR at all levels — from the business strategy of our different entities, to all our decision processes, to our information systems. CSR is no longer just for the specialists; as employees, we are all concerned. It requires an extensive training, clear individual targets, clear commitments, and so on. And I am delighted that our management team approved this ambitious road map! We started with a number of initiatives to raise awareness throughout the organisation. One initiative is the Climate Fresk serious game on climate change, which has been very effective. Like other major corporations, last year we trained employees who volunteered to run these powerful workshops that help participants understand the causes and consequences of climate change. I'm happy to see how enthusiastic our internal facilitators are, and every day more and more people are taking part in the Fresk. For now, participation is on a voluntary basis, and is an excellent way of making our staff in France and the rest of the world actors of change. We are also coming up with a training model to allow everyone to learn skills in different areas linked to the climate, biodiversity and the management of our own carbon footprint. Our courses add to the core knowledge that our teams will have to acquire on E&S risks, sustainable finance and its regulation, the Bank’s CSR strategy and its application in the different business lines.

Brendan Robin: We all have a role to play: governments, consumers, businesses, investors, and savers. According to the latest report by the International Panel on Climate Change, the IPCC, between 2020 and 2030, annual investment needs to increase three- to sixfold. Everyone will need to make a commitment to achieve this. This is why at Private Banking we are also running, as Hacina highlighted, a solid training and certification programme for our teams so that they can effectively assist and raise awareness with our clients. For example, from early 2022 we will run four CSR courses for all Private Banking employees. In fact, 30% of employees have already participated in the Climate Fresk, and we’ve even started a pilot with 25 clients.

Would you like to discuss this subject further with us?

GENERAL WARNING:

Societe Generale Private Banking is the business line of the Societe Generale Group operating through its headquarters within Societe Generale S.A. and through departments, branches or subsidiaries, located in the territories mentioned below, acting under the brand name "Societe Generale Private Banking" and distributing the present document.

This document is an advertisement and has no contractual value. Its content is not intended to provide an investment service, nor does it constitute investment advice or a personalized recommendation on a financial product, nor insurance advice or a personalized recommendation, nor a solicitation of any kind, nor legal, accounting or tax advice from any entity under the responsibility of Société Générale Private Banking.

The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. The information on past performance that may be reproduced does not guarantee future performance.

The private bankers of Société Générale Private Banking entities are available to provide potential investors with further information on the variations of the themes presented in this document within the Société Générale Private Banking entity concerned.

This document is confidential, intended exclusively for the person consulting it, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of the Société Générale Private Banking entity concerned.

No Société Générale Private Banking entity can be held responsible for any decision made by an investor based solely on the information contained in this document.

Societe Generale Group maintains an effective administrative organization that takes all necessary measures to identify, control and manage conflicts of interest. To this end, Societe Generale Private Banking entities have put in place a conflict of interest management policy to manage and prevent conflicts of interest. For more details, Société Générale Private Banking clients can refer to the Conflict of Interest Policy available on request from their private banker.

Société Générale Private Banking has also implemented a policyof d heprocessing ofclaimsmade pa availableonrequestfrom their private banker or on the Société Générale Private Banking website.

SPECIFIC WARNINGS BY JURISDICTION

France: Unless expressly stated otherwise, this document is published and distributed by Société Générale, a French bank authorized and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") and registered with the ORIAS as an insurance intermediary under the number 07 022 493 orias.fr Societe Generale is a French société anonyme with a capital of 1 046 405 540 euros as of February 1, 2022, whose registered office is located at 29, boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris. Further details are available on request or at www.privatebanking.societegenerale.com.

Luxembourg: This document is distributed in Luxembourg by Société Générale Luxembourg, a public limited company (société anonyme) registered with the Luxembourg Trade and Companies Registry under number B 6061 and a credit institution authorized and regulated by the Luxembourg Financial Sector Supervisory Commission ("CSSF"), under the prudential supervision of the European Central Bank ("ECB"), and whose registered office is located at 11, avenue Emile Reuter - L 2420 Luxembourg. Further details are available on request or at www.societegenerale.lu. No investment decision of any kind should be made on the basis of this document alone. Société Générale Luxembourg accepts no responsibility for the accuracy or otherwise of the information contained in this document. Societe Generale Luxembourg accepts no responsibility for any actions taken by the recipient of this document solely on the basis of this document, and Societe Generale Luxembourg does not represent itself as providing any advice, in particular with respect to investment services. The opinions, views and forecasts expressed in this document (including its annexes) reflect the personal opinions of the author(s) and do not reflect the opinions of any other person or of Société Générale Luxembourg, unless otherwise indicated. This document has been prepared by Société Générale. The CSSF has not carried out any analysis, verification or control on the content of this document.   

Monaco: This document is distributed in Monaco by Société Générale Private Banking (Monaco) S.A.M., located at 11 avenue de Grande Bretagne, 98000 Monaco, Principality of Monaco, regulated by the Autorité de Contrôle Prudentiel et de Résolution and the Commission de Contrôle des Activités Financières. Financial products marketed in Monaco may be reserved for qualified investors in accordance with the provisions of Law n° 1.339 of 07/09/2007 and Sovereign Order n° 1. 285 of 10/09/2007. Further details are available on request or at www.privatebanking.societegenerale.com.

Switzerland: This document is distributed in Switzerland by SOCIETE GENERALE Private Banking (Suisse) SA ("SGPBS"), headquartered at rue du Rhône 8, CH-1204 Geneva, Switzerland. SGPBS is a bank authorized by the Swiss Financial Market Supervisory Authority ("FINMA"). Collective investments and structured products may only be offered in accordance with the Swiss Federal Act on Collective Investment Schemes (Collective Investment Schemes Act, CISA) of June 23, 2006, and the Guidelines of the Swiss Bankers Association (SBA) on Information for Investors in Structured Products. Further details are available on request from SGPBS or at www.privatebanking.societegenerale.com.

This document is not distributed by the entities of the Kleinwort Hambros Group that operate under the brand name "Kleinwort Hambros" in the United Kingdom (SG Kleinwort Hambros Bank Limited), Jersey and Guernsey (SG Kleinwort Hambros Bank (CI) Limited) and Gibraltar (SG Kleinwort Hambros Bank (Gibraltar) Limited) Consequently, the information communicated and any offers, activities and financial information presented do not concern these entities and may not be authorized by these entities or adapted in these territories. Further information on the activities of Societe Generale's private banking entities located in the United Kingdom, Channel Islands and Gibraltar, including additional legal and regulatory information, is available at www.kleinworthambros. com

Claire Douchy Head of Corporate Commitments and Responsible Projects Societe Generale Private Banking France