Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking ? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data ?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Roman Janecek, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : MONPrivmonaco-DPO@socgen.com.

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim ?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
13,15 Boulevard des Moulins 
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
13,15 Boulevard des Moulins 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

When philanthropy becomes an investment sector

Societe Generale Private Banking’s Philanthropic Centre follows these trends on a daily basis.

The new philanthropists

For several years, sector specialists have observed the rise of a new kind of philanthropist that we have been encountering increasingly often. Who are they?

Whatever their age, they have often had an experience as a company leader, sometimes as a founder or executive manager. All are very involved in managing their business and determined to succeed. They are decision-makers, clever strategists, used to numbers and reports. Yield and profitability are their key performance indicators.

Unlike traditional philanthropists, they are close to NGOs, charities or philanthropic foundations. They are also keen to forge real partnerships rather than simply remaining donors. In some cases this might involve co-building a tailor-made philanthropic programme just for them. In return, they will put their money, but also their contacts, their skills and always their time, at the service of the partnership.

Whatever their story, or the triggering factor of their generosity, they are all struck by the fact that something is missing, be it a social vacuum or a failure of the state, and they want to bridge this gap. They will therefore define a strategy, evaluate the resources needed and ensure above all that the initiatives launched are efficient. Their expectations are similar to those of an investor: they view their donations as an investment, the social yield being one of the ways to measure the efficiency of their generosity.

Bill Gates was a pioneer in this field with his Foundation, and was followed by the initiatives of many other leaders. Recently, Alexander Mars, the serial entrepreneur, set up with the Epic Foundation, an organisation to evaluate on a continuous basis, the impact of the charities he supports. Another example is Maurice Tchenio, the founder of Apax Partners, whose Alpha Omega foundation acts as an investment fund for a portfolio of charities he supports, determined to help them grow.

 

 Whatever their story, or the triggering factor of their generosity, they are all struck by the fact that something is missing, be it a social vacuum or a failure of the state, and they want to bridge this gap.  

 

Measuring the social impact

Simultaneously philanthropic players are getting organised and increasingly using reporting and impact measurement tools. It is a real change for some of these organisations that do not always have the resources required to collect and analyse data. They sometimes have the impression they are sacrificing resources that would be more useful in the field. Most organisations observe nevertheless, that this allows them – even if, sometimes, it is a bit expensive – to take a step back, review the situation and naturally to adjust a course of action. With identical resources this approach increases their efficiency in the field.

Furthermore they all agree that analysing the impact of their actions allows them to attract individual philanthropists and to increase private donations when public resources are declining. Some organisations – the largest ones – sometimes even use external consultancies to provide them with advice on social value.

The organisation of the philanthropic sector has also led to the creation of social impact bonds. These financial products offered to investors (mostly institutional investors) were created to pre-finance a social initiative carried out by an NGO that is mandated by a public institution. Following the investment, the public institution that launched the programme repays the investor, the rate of this repayment depending on the programme’s success. The public institution and the NGO must therefore agree on performance indicators and success thresholds.

These innovative products that combine investment and social initiatives were first launched in the United States and more recently in the main European countries (United Kingdom, France, Holland, Belgium, Germany, Austria, Finland, Portugal and Switzerland). Other similar investment products in which the social impact takes precedence over yield considerations have appeared. Mainly designed for institutional investors, these products could, with certain changes, be offered to “philanthropy investor” clients.

In this philanthropic environment, which is now organised like an investment sector, and where the social impact is the measure of efficiency, Societe Generale Private Banking offers its clients the support they need to make their philanthropic investments. We provide, in particular our expertise in terms of selection criteria or impact measurement and arrange introductions with “experienced” philanthropists. If you would like to learn more please contact your private banker.

Important information

The content provided on this page is for informational purposes only and is not contractually binding. The materials contained herein are not intended to provide investment advice or any other investment service and do not constitute a personal recommendation, advice, or an offer from Societe Generale Private Banking to purchase, sell or subscribe to investment services and/or financial products and/or investments in the aforementioned asset class. Some of the products, services and solutions described can carry various risks and involve the potential loss of the entire invested amount, if not theoretically unlimited loss. As such, they are reserved for a certain category of investors and/or adapted solely for informed investors who are eligible for such products, services and solutions. The information set out above shall not be considered legal, tax or accounting advice.

The solutions mentioned on this page depend on each client’s personal situation, the legislation applying to them, and their tax residence. Accordingly, the solutions mentioned may not be available for implementation, suited to, or approved for, all Societe Generale Private Banking entities. Furthermore, access to some of these solutions is subject to specific conditions, notably in respect of eligibility.

Please contact your private banking adviser to check that these offers meet your needs and are suited to your investor profile (knowledge, experience in investment, financial situation, including ability to withstand losses, and investment objectives, including risk tolerance).

Societe Generale Private Banking shall under no circumstances be held liable for any decision taken by a reader on the basis of this information. Before Societe Generale Private Banking can provide a potential investor with an investment service and/or a subscription to financial products, the investor must first be made aware of, understand and sign the related informative and contractual documentation, notably in respect of the associated risks. The potential investor must not base his/her investment decision and/or give investment instructions solely on the basis of this document.

All Societe Generale Private Banking entities reserve the right not to update or amend this document and shall accept no liability in this regard. The present document has the sole aim of informing investors, who will make their investment decisions without overly relying on this publication. The Societe Generale Private Banking entities shall under no circumstances be held liable for the accuracy, relevance or exhaustiveness of this information. The Societe Generale Private Banking entities give no explicit or implicit guarantees as to the accuracy or exhaustiveness of this information or of the profitability or performance of any asset class, country or market.

This document is not intended as a list or summary of all the terms and conditions pertaining to financial products, nor to identify all or some of the risks that may be associated with the aforementioned product.

The historical data and the information and opinions herein have been obtained from, or are based upon, external sources that Societe Generale Private Banking entities believe to be reliable but have not been independently verified. The Societe Generale Private Banking entities shall under no circumstances be liable for the accuracy, relevance or exhaustiveness of this information. Information provided on past performance, even repeated performances, is in no way a guarantee of future performance and may not be repeated. The value of an investment is not guaranteed and the value of investments may fluctuate. These forecasts about future performances are based on assumptions which may not be realised and do not therefore provide any assurance or guarantee with regard to the expected results of the investments in the aforementioned asset classes.