Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Making sense of your investments with Lumo

Interview of Olivier Houdaille, Head of Lumo

Lumo is a participative financing platform dedicated to energy transition, founded in 2012 and acquired in 2018 by the Société Générale Group. It offers individuals the opportunity to invest in corporate projects with a positive impact on the entire territory. Olivier Houdaille, Head of Lumo, answers our questions.

Olivier, let's go back to the heart of your business. How are your projects qualified as positive impact projects?

Since the beginning, we have specialised in renewable energy projects. Whether they are led by major players or smaller structures, all projects aim to establish clean electricity production capacities that do not emit greenhouse gases. To date, we have brought together more than 15,000 people on the platform and helped finance more than 80 projects for a total of EUR 10 million(1). For each of these projects, we are able to calculate the CO2 emissions avoided. Another aspect of Lumo's positive contribution concerns all the educational information we share.  On our blog, you can find out what 'flotovoltaic float' is or what carbon neutrality means, for example. Finally, our positive contribution is also expressed through our B Corp certification, a demanding certification awarded to commercial companies that meet social, environmental and governance requirements and transparency towards the public.

Can you specify the main characteristics of the investments you propose?

We propose to finance clearly identified projects and the investments are usually unlisted debt securities. The interested investors will have to answer questions relating to their asset situation, their experience, their knowledge of the products and the inherent risks. This makes it possible to check that their investment corresponds to their investor profileand investment objectives, particularly with regard to the amount he wishes to invest and the project he has chosen. I should point out that the minimum investment per project is very low and that projects are often local and accessible only to people living in a given territory. It is important to add that Lumo investors are not the only ones financing projects: they actually only finance a small part of the needs. The main contribution is made through traditional bank debt(2). I am therefore often used to talking about bank co-financing and equity financing.

The investor who wants to make sense of his investments can select a project directly online and independently. Is this really the case?

That's right, investment in equity financing(3) is made online, via a smartphone or computer. While this way of investing poses no difficulty for younger investors, we are well aware that it can be uncomfortable for clients less accustomed to the digital world. This is why the partnership we have formed with Societe Generale Private Banking France provides that interested clients who have registered on the site (with the help of their Private Banker if necessary) are then accompanied at every stage of the investment by a person we have dedicated to them within Lumo. The relationship of trust established between the Private Banker and his client is passed on to Lumo.

What are your plans for the future?

We are confident for the years to come because we see an acceleration of interest in the energy transition, and more broadly the ecological transition, which are essential levers in the fight against climate change. The vast government plan France Relance(4) is moving in this direction. We want to diversify our projects. They will no longer be reserved exclusively for renewable energies but may also concern issues such as energy savings, soft mobility and smart cities. Our membership of the Societe Generale Group gives us access to major issuers, which are increasingly interested in equity financing to finance their projects. They can thus increase their reputation and reach their clients, who are potential future lenders, provided of course that the project has a real societal impact.

For more information, contact your Private Banker or visit the Lumo website: https://www.lumo-france.com/.


(1) Source: LUMO France (https://www.lumo-france.com/).

(2) Banks will be repaid first on the principle of senior debt vs. junior debt.

(3) Participating financing presents a risk of total or partial loss of the invested capital or the funds lent, particularly in the event of difficulty for the issuing or borrowing company, a difficulty in the event of a resale of the securities because the companies are not listed.

(4) More information is available on www.gouvernement.fr/france-relance.


This document is of an advertising nature and has no contractual value. The content of this document is not intended to provide an investment service, nor does it constitute investment advice or recommendations, nor personalised insurance advice or recommendations, nor legal, accounting or tax advice, nor an offer of products or services or a solicitation of any kind on the part of Societe Generale Private Banking France and Lumo.

The information contained herein is provided for information purposes only and is intended to provide the reader with information that may be useful in making a decision. Any information on past performance that may be reproduced in no way guarantees future performance.

Before subscribing to any investment service or financial product, potential investors should read all the information contained in the detailed documentation for the service or product in question (prospectus, document entitled "key information for investors", term sheet), in particular that relating to the risks associated with this service or product.

Societe Generale Private Banking France and Lumo cannot under any circumstances be held liable for any decision taken by an investor on the basis of this information. This document is confidential, intended exclusively for the person to whom it is provided, and may not be communicated or made known to third parties, nor may it be reproduced in whole or in part, without the prior written consent of Societe Generale Private Banking France and Lumo. For further information, click here.

Claire Douchy Head of philanthropic and SRI offerings Societe Generale Private Banking