Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Giving meaning to your investments: investing in renewables energies with Lumo

Lumo is a participative financing platform dedicated to energy transition, founded in 2012 and acquired in 2018 by the Société Générale Group. It offers individuals the opportunity to invest in corporate projects with a positive impact on the entire territory. Olivier Houdaille, Head of Lumo, answers our questions.

Olivier, let's go back to the heart of your business. How are your projects qualified as positive impact projects?

Since the beginning, we have specialised in renewable energy projects. Whether they are led by major players or smaller structures, all projects aim to establish clean electricity production capacities that do not emit greenhouse gases. To date, we have brought together more than 15,000 people on the platform and helped finance more than 80 projects for a total of EUR 10 million(1). For each of these projects, we are able to calculate the CO2 emissions avoided. Another aspect of Lumo's positive contribution concerns all the educational information we share.  On our blog, you can find out what 'flotovoltaic float' is or what carbon neutrality means, for example. Finally, our positive contribution is also expressed through our B Corp certification, a demanding certification awarded to commercial companies that meet social, environmental and governance requirements and transparency towards the public.

Can you specify the main characteristics of the investments you propose?

We propose to finance clearly identified projects and the investments are usually unlisted debt securities. The interested investors will have to answer questions relating to their asset situation, their experience, their knowledge of the products and the inherent risks. This makes it possible to check that their investment corresponds to their investor profileand investment objectives, particularly with regard to the amount he wishes to invest and the project he has chosen. I should point out that the minimum investment per project is very low and that projects are often local and accessible only to people living in a given territory. It is important to add that Lumo investors are not the only ones financing projects: they actually only finance a small part of the needs. The main contribution is made through traditional bank debt(2). I am therefore often used to talking about bank co-financing and equity financing.

The investor who wants to make sense of his investments can select a project directly online and independently. Is this really the case?

That's right, investment in equity financing(3) is made online, via a smartphone or computer. While this way of investing poses no difficulty for younger investors, we are well aware that it can be uncomfortable for clients less accustomed to the digital world. This is why the partnership we have formed with Societe Generale Private Banking France provides that interested clients who have registered on the site (with the help of their Private Banker if necessary) are then accompanied at every stage of the investment by a person we have dedicated to them within Lumo. The relationship of trust established between the Private Banker and his client is passed on to Lumo.

What are your plans for the future?

We are confident for the years to come because we see an acceleration of interest in the energy transition, and more broadly the ecological transition, which are essential levers in the fight against climate change. The vast government plan France Relance(4) is moving in this direction. We want to diversify our projects. They will no longer be reserved exclusively for renewable energies but may also concern issues such as energy savings, soft mobility and smart cities. Our membership of the Societe Generale Group gives us access to major issuers, which are increasingly interested in equity financing to finance their projects. They can thus increase their reputation and reach their clients, who are potential future lenders, provided of course that the project has a real societal impact.

For more information, contact your Private Banker or visit the Lumo website:

https://www.lumo-france.com/

.


(1) Source: LUMO France (

https://www.lumo-france.com/

).

(2) Banks will be repaid first on the principle of senior debt vs. junior debt.

(3) Participating financing presents a risk of total or partial loss of the invested capital or the funds lent, particularly in the event of difficulty for the issuing or borrowing company, a difficulty in the event of a resale of the securities because the companies are not listed.

(4) More information is available on www.gouvernement.fr/france-relance.


This document is of an advertising nature and has no contractual value. The content of this document is not intended to provide an investment service, nor does it constitute investment advice or recommendations, nor personalised insurance advice or recommendations, nor legal, accounting or tax advice, nor an offer of products or services or a solicitation of any kind on the part of Societe Generale Private Banking France and Lumo.

The information contained herein is provided for information purposes only and is intended to provide the reader with information that may be useful in making a decision. Any information on past performance that may be reproduced in no way guarantees future performance.

Before subscribing to any investment service or financial product, potential investors should read all the information contained in the detailed documentation for the service or product in question (prospectus, document entitled "key information for investors", term sheet), in particular that relating to the risks associated with this service or product.

Societe Generale Private Banking France and Lumo cannot under any circumstances be held liable for any decision taken by an investor on the basis of this information. This document is confidential, intended exclusively for the person to whom it is provided, and may not be communicated or made known to third parties, nor may it be reproduced in whole or in part, without the prior written consent of Societe Generale Private Banking France and Lumo. For further information, click here.

Claire Douchy Head of Corporate Commitments and Responsible Projects Societe Generale Private Banking France