Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking ? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data ?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim ?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Bitcoin & Ethereum

Although Bitcoin (BTC) has been boosted by a speculative and media surge, Ethereum* (ETH) is discreetly and gradually accompanying the development of decentralised goods and services on the internet.

The bitcoin concept

 

Bitcoin is a digital payment system. Like any other payment system, a ledger must be kept to know the balance of each user. In the current banking system, banks hold a centralised ledger. To send money to someone, one must make a bank transfer. This transfer is approved by the bank on the basis of the amount held by the client on its ledger.

Centralisation offers many benefits, in particular it introduces a trusted third party (the bank and the banking system). But it also has shortcomings: the bank counterparty risk (2008 crisis), transactions are visible to third parties (governments), it is difficult to carry out transactions in under-banked areas… Against this background the idea of Bitcoin was born in 2009:

  • Unlike the banking system the Bitcoin ledger is decentralised
  • Each member of the Bitcoin network has a copy of the ledger
  • Each Bitcoin transfer is approved by the network and updated in the shared ledger.

The ledger is protected by this same decentralisation: it is shared and kept by all participants at all times thanks to the blockchain technology which is based on a powerful encrypted protocol. This encryption makes it difficult to change and reduces the risk of forgery or fraudulent transfers.

Its detractors

 

Since its creation Bitcoin has generated increasing curiosity, but also concerns. It has many detractors and they regularly highlight the following risks:

  • Bitcoin’s speculative nature: even if the use of Bitcoin is growing regularly (it is accepted by more than 20 000 merchants in Japan for instance), few goods and services have prices labelled in Bitcoin and it is difficult to assess its value.
  • The unregulated nature of Bitcoin: transactions evade regulations and can be used to bypass foreign exchange controls, to evade taxes and to finance illegal activities…
  • Bitcoin’s future: the limited use of Bitcoin does not guarantee its future. Because there are now more than 1000 crypto-currencies, Bitcoin could lose its status and be replaced by other crypto-currencies (more efficient, better regulated…).

Governments

 

The economic and financial power of States partially relies on their monetary monopoly: official currency, money supply, interest rates, financial regulation…

The growth of a decentralised virtual currency such as the Bitcoin might be a threat to State authority (capital controls, difficulty to tax …).

Therefore, while Bitcoin is more largely used – at the risk of competing with official currencies – it is likely that governments will strongly resist and attempt to regulate and control it. China was in September 2017 the first country to react, banning crypto currency trading platforms in the country.

From Bitcoin to Ethereum

 

While Bitcoin is just a payment system without any intermediary (and without regulations), Ethereum offers a global ecosystem of decentralised goods and services linked to an exchange currency with no constraints until now.

To use a metaphor, the ecosystem of Ethereum applications is like a global fairground with a series of decentralised applications and services comparable to merry-go-rounds and restaurants; the Ethereum (ETH) provides the money of reference for this ecosystem, just like the tokens used for the merry-go-rounds and restaurants.

The Ethereum ecosystem was deployed in 2015. Since then, a great number of start-ups have developed decentralised applications (“dApps”). There are for instance decentralised banks offering borrowing and lending services without intermediaries, applications predicting events or markets, governance services to manage organisations.

Unlike Bitcoin which has no intrinsic value (the value of Bitcoin mainly depends on participants’ trust), the value of Ethereum depends on the number and quality of services and applications developed and used. Because of this, its exchange value is less speculative.

There are approximately ten trading platforms that convert Euros or US dollars in Bitcoin or in Ethereum. We would nevertheless like to point out that digital currencies are extremely volatile. Do not invest any money until you are well informed and understand how these new systems work and what the risks are.

(*) The value of bitcoin was multiplied by 7 in 2017 (from 1000$ to 7000$ approximately). Ethereum’s value was multiplied by 33 over the same period (from 9$ to more than 300$) - Source : www.coinmarketcap.com

Important information

The content provided on this page is for informational purposes only and is not contractually binding. The materials contained herein are not intended to provide investment advice or any other investment service and do not constitute a personal recommendation, advice, or an offer from Societe Generale Private Banking to purchase, sell or subscribe to investment services and/or financial products and/or investments in the aforementioned asset class. Some of the products, services and solutions described can carry various risks and involve the potential loss of the entire invested amount, if not theoretically unlimited loss. As such, they are reserved for a certain category of investors and/or adapted solely for informed investors who are eligible for such products, services and solutions. The information set out above shall not be considered legal, tax or accounting advice.

The solutions mentioned on this page depend on each client’s personal situation, the legislation applying to them, and their tax residence. Accordingly, the solutions mentioned may not be implemented by, adapted or approved for all Societe Generale Private Banking entities. Furthermore, access to some of these solutions is subject to specific conditions, notably in respect of eligibility.

Please contact your private banking adviser to check that these offers meet your needs and are suited to your investor profile (knowledge, experience in investment, financial situation, including ability to withstand losses, and investment objectives, including risk tolerance).

Societe Generale Private Banking shall under no circumstances be held liable for any decision taken by a reader on the basis of this information. Before Societe Generale Private Banking can provide a potential investor with an investment service and/or a subscription to financial products, the investor must first be made aware of, understand and sign the related informative and contractual documentation, notably in respect of the associated risks. The potential investor must not base his/her investment decision and/or give investment instructions solely on the basis of this document.

All Societe Generale Private Banking entities reserve the right not to update or amend this document and shall accept no liability in this regard. The present document has the sole aim of informing investors, who will make their investment decisions without overly relying on this publication. The Societe Generale Private Banking entities shall under no circumstances be held liable for the accuracy, relevance or exhaustiveness of this information. The Societe Generale Private Banking entities give no explicit or implicit guarantees as to the accuracy or exhaustiveness of this information or of the profitability or performance of any asset class, country or market.

This document is not intended as a list or summary of all the terms and conditions pertaining to financial products, nor to identify all or some of the risks that may be associated with the aforementioned product.

The historical data and the information and opinions herein have been obtained from, or are based upon, external sources that Societe Generale Private Banking entities believe to be reliable but have not been independently verified. The Societe Generale Private Banking entities shall under no circumstances be liable for the accuracy, relevance or exhaustiveness of this information. Information provided on past performance, even repeated performances, is in no way a guarantee of future performance and may not be repeated. The value of an investment is not guaranteed and the value of investments may fluctuate. These forecasts about future performances are based on assumptions which may not be realised and do not therefore provide any assurance or guarantee with regard to the expected results of the investments in the aforementioned asset classes.