Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Weekly Update - November’s US elections are just around the corner

In recent weeks, the combined effect of the coronavirus pandemic, the worst unemployment rate since the 1930s and sustained protests, sometimes violent, against police brutality has pushed President Trump’s approval rating down to 41.4% according to FiveThirtyEight’s polling average. What does this mean for November’s elections? And what might be the impact on companies and markets?

The US presidential election is only 5 months away and will soon become a hot topic for investors. Although the candidates will only be confirmed at the Republican and Democratic party conventions in late August, most market participants expect a race between Donald Trump and Joe Biden. Trump’s electoral rally in Tulsa on Saturday comes against a background of heightened tensions linked to the recent protests and looting which appear to have strengthened African-American support for the Democrats. According to the polling averages calculated by FiveThirtyEight, Biden currently leads Trump by 50.5% to 41.3%, the widest margin so far this year. Betting markets also favour the Democrat. Predictit has seen a surge in support for Biden since mid-May (from a probability of 45% to 59%) while Trump’s backing has slid from 49% to 42%. And the University of Iowa’s “winner-takesall” electronic market has Biden on 82.0% and Trump on 31.3%. With PredictIt putting the odds of both the Senate and the House of Representatives returning a Democrat majority at 60%, markets may start to look at Biden’s agenda in more detail. Trump’s tax cuts might be rolled back, at least in part, and the capital gains tax increased along with wealth taxes; anti-trust legislation against Tech giants could be on the cards; offshore drilling would be ended; legislation could be passed to force pharmaceutical companies to lower drug prices; and a $15 minimum wage would eat into corporate profit margins. In sum, a less market-friendly platform than a second Trump administration. Of course, the November 3 election remains some way off, and much will depend what happens in the interim. US elections often favour the incumbent, who tends to dominate media coverage thanks to his office. Moreover, the electoral college system – the actual election of the new president is decided by 538 electors, selected in each state – means that the candidate with the largest share of the popular vote does not necessarily become president. In 2016, Hillary Clinton won 48.2% of the vote with Donald Trump on 46.1% but only gained 227 electors versus Trump’s total of 304. US economic data has been mixed in recent days. Some regional business surveys have surprised on the upside – the New York and Philadelphia Federal Reserve June polls both showed a sharp rebound in expectations to the highest so far this year – but industrial production recovered less than forecast in May, leaving output down -15.3% year-on-year. And continuing jobless claims at over 20.5 million workers in early June have taken some of the shine off May’s surprising fall in unemployment. Moreover, the US has yet to see a sustained decline in new confirmed coronavirus cases, which remain stuck at over 20,000 per day on average. The number of active cases (confirmed cases minus deaths and recoveries) hit a new high this week as the pandemic continues to spread in large states such as California, Texas, Florida and Arizona. If no improvement is forthcoming, the recent bounce in retail sales might prove a flash in the pan.

Bottom line. The presidential election has not been a focus for markets so far this year with investor sentiment buoyed by the abundant liquidity provided by the Fed and the administration and some real-time signs of a pick-up in activity. However, this will change as November approaches and certain sectors such as Energy and Technology might come under pressure if Biden’s chances continue to rise.

Read full article​​​​​​​

Head of Investment Strategy Societe Generale Private Banking