Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Trending now #2

Artificial intelligence, environment, biodiversity, gender, new foods, space travel... The biggest current issues and trends.
Danger

All is not well with tits and flycatchers

Global warming has accelerated the proliferation of caterpillars. Fond of these tasty insect snacks, members of the tit bird family are laying their eggs earlier in the year to take full advantage of this situation. The problem: their reproductive season now occurs at the same time as members of the flycatcher bird family return from migration.

Competition for nesting sites is fierce. To protect their eggs, the tits turn ferocious, attacking their rivals... to the point that the survival of the flycatcher family is now threatened. A clear illustration of the importance of protecting the balance of different ecosystems.

The solution

South Korea is betting on seaweed

Marine plants have many benefits for our health and the environment. Rich in nutrients but low in calories, algae can help in the fight against malnutrition and the overconsumption of junk food. They may also reduce the risk of contracting cardiovascular disease or breast cancer. Algae are also able to capture and store CO2. This food is also a delight for the taste buds and can be enjoyed in many different ways: fresh, grilled, in soup or as chips. South Korea has made it a major asset in its economy and its algae exports, particularly in snack-form, are booming.

Reward

Prix Marcel-Duchamp

Éric Baudelaire won the celebrated contemporary art prize for Tu peux prendre ton temps, an installation whose centrepiece is a feature film directed by, and featuring, twenty students from the Dora Maar college in Saint-Denis. The 47-year-old artist combines photography, video and performance, reality and fiction, to explore contemporary issues, especially those related to war.

Societe Generale thus counts a new award-winning artist amongst those featured in its collection, having already acquired one of Baudelaire’s very first works, Attente — taken from the photographic series “États imaginés” — produced in Abkhazia,in the west of Georgia, in 2005.

Project of the future

First tourists in space

This year, NASA will authorise the first commercial space flights. It will allow two American companies — Boeing and SpaceX — to use the International Space Station (ISS), placed in low Earth orbit, on a commercial basis. Each year, two short missions (thirty days maximum) will welcome a few lucky astronauts. The cost of a one night’s board? About 35,000 dollars per person.

Cruise

Aboard a hybrid boat

In the particularly polluting cruise ship sector, the Norwegian company Hurtigruten is steering a greener course. Last summer, they launched the very first hybrid-powered vessel, the MS Roald Amundsen. Designed for fjords and other sensitive areas, it reduces fuel consumption by 20% and CO2 emissions by 3,000 tonnes / year. By 2021, the company will have built two more hybrid-powered ships and converted six existing ones.

These will run on liquefied bio-gas produced from the remains of dead fish and other organic waste.

The swimming pool

The Houston sky pool

Vertiginous thrills guaranteed. The Market Square Tower swimming pool in Houston is 150m above the ground and offers spectacular views of the Texan metropolis. As an additional thrill: part of the pool is suspended over the void between the skyscrapers. The transparent plexiglass bottom gives swimmers the feeling of floating in mid-air. Not for the faint-hearted!

Training

Argentinian connoisseurs of meat

There are connoisseurs of wine, coffee, olive oil ... and, since the end of 2019 in Argentina, official “connoisseurs of meat”. These 36 men and women are all experts in the taste, flavour, cooking and origins of meat. They are the first graduates of the Escuela de Sommelier de Carnes, created by the Faculty of Veterinary Sciences of the University of Buenos Aires. This nine-month training course is aimed at all of the stakeholders in the sector, including breeders, traders, butchers, restaurateurs and chefs. In a country where meat is king, being initiated into the world of its mouth-watering secrets is essential.

Rebirth

Artificial Intelligence finishes a Beethoven Symphony

To mark the 250th anniversary of the birth of Ludwig van Beethoven, a team of musicologists, musicians and computer scientists is developing “articifial intelligence” capable of learning and copying the great composer’s style. The goal: to complete his Tenth Symphony, which remained unfinished at his death in 1827. To achieve this, the AI has analysed 150 pieces of music and is being guided by the Austrian composer, Walter Werzowa.