Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking ? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data ?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim ?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

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Artificial intelligence, environment, biodiversity, gender, new foods, space travel... The biggest current issues and trends.
The artist

Ai-Da, the first humanoid artist

Human-looking, feminine in appearance, with brown hair framing an attractive face and large eyes, complete with cameras and articulated arms ... Ai-Da is a hyper-realistic humanoid robot, endowed with the artificial intelligence of an artist. She draws what she sees, but will never create the same work twice. Ai-Da exhibited her first works in Oxford, in a gallery owned by her creator, Aidan Meller, and she sold them all! 28 pieces were sold for a grand total of 1 million pounds. Enough to continue this research and allow Ai-Da to carry on painting and sculpting. For the moment, human aid is still necessary for her to add colour and volume.

Sport

Useful running

The new green sport from Sweden, plogging is an amalgamation of plocka upp (“pick up” in Swedish) and jogging. It consists of running — equipped with gloves and a rubbish bag — while collecting litter along your route. The activity has become popular in France thanks to Nicolas Lemonnier, an osteopath from Nantes.

His charity Run Eco Team has enjoyed great success, with citizen relays taking place across the world... and also thanks to an unexpected boost from Mark Zuckerberg, who spotted the charity on Facebook. This new activity has also won over water sports enthusiasts, who now organise competitions to remove all manner of rubbish from the water using magnets and ropes.

Event

The new Samaritaine

After being closed for more than fifteen years, the new Samaritaine will finally reopen its doors in 2021! Five years of work will have been necessary to complete this extraordinary project, under the leadership of the Japanese agency Sanaa and its architects Kazuyo Sejima and Ryūe Nishizawa. This 70,000 m2 space in the heart of Paris is arranged in four hubs and the refurbished facilities include a shop, restaurants, social housing, offices and a nursery.

The biggest challenge was to preserve its classic feel while creating something more contemporary. On the Seine-facing side of the site, the art deco building has been completely renovated and will house a prestigious hotel. On the side facing rue de Rivoli, the contemporary facade of undulating glass is a rediscovery of the signature of Louvre-Lens designers: purity, simplicity, luminosity.

Word

Eco-anxiety

Someone who suffers “eco-anxiety” is someone whose ecological awareness has been affected by such psychic and existential distress that they have decided to change their lifestyle.

The “eco-anxious” succeed in overcoming their anxiety by taking action, and by optimistically committing to a better world. They place the ecological transition at the heart of their existence and align their way of life to their eco-convictions.

Virtual culture

Will it soon be a part of everyday life?

The containment measures imposed by the COVID-19 health crisis have shone a spotlight on new ways of experiencing culture, in particular the possibility of exploring exhibitions virtually. Google Arts & Culture has been one of the most important players in this new trend, proposing several events such as “Faces of Frida”, a retrospective of the Mexican artist Frida Kahlo, thanks to the contributions of 33 museums and art centers from all around the world.

Technology

Increased recruitment

Launched by HireVue, a company in the United States, the use of artificial intelligence for screening interviews is becoming widespread in Europe. Applicants are invited to answer questions facing the camera. The videos are screened by an algorithm, which analyses candidates’ vocabulary, the tone and rhythm of their voice, response times and facial expressions.

The aim is to save time and increase objectivity, finding the best candidates for a specific position in a given company. The recruiter can thus focus on the most rewarding part of recruitment: the relationship with the finalists.

The coalition

Multinationals Commit to Biodiversity

“Cause systemic change.” This is the mission statement of One Planet Business for Biodiversity (OP2B), a unique alliance of 19 companies aiming to promote biodiversity. This is an alliance of giants (including Nestlé, Kellogg’s, Google and L’Oréal), with a combined annual turnover of nearly 500 billion dollars. Beyond a simple declaration of intent, OP2B is committed to proposing solutions with measurable objectives and benchmarks. Actions are focused around three pillars: deploying sustainable and regenerative farming practices, improving cultivated biodiversity, eradicating deforestation and preserving natural ecosystems.

The object

The regriferator reinvented

Two small taps on the glass door of this refrigerator and it reveals its interior, removing the need to open the door. This seemingly small innovation has a big impact, reducing cold air losses by more than 40%. And that’s not all! LG’s InstaView Door-in-Door connected refrigerator also makes slow-melting ice cubes. Prolong the pleasure of sipping a cool drink on a hot day, without it becoming too diluted.