Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Responsible Finance Week - Taking action with "My Sustainable Future": I'm in!

From 1 to 9 October is the week of Responsible Finance in France. Launched in 2010, it is celebrating its tenth anniversary this year and provides an opportunity to better understand the concept of responsible finance. To celebrate this anniversary, Societe Generale Private Banking is launching "My Sustainable Future", a self-assessment questionnaire on sustainable investment and a series of podcasts on this theme. Both initiatives can be found on the Societe Generale Private Banking website, via the "Responsible Finance" page and the "Investing in a positive and sustainable way" section.

What does Responsible Finance mean?

Ten years already! “Responsible Investment Week” was first called "Socially Responsible Investment (SRI) Week" and was renamed “Responsible Finance Week” in 2016. It is organised by the Responsible Investment Forum (RIF), an association that brings together professionals involved in SRI such as investors, management companies, brokers, extra-financial rating agencies, investment advisors, market organisations, etc. This week is placed under the patronage of the French Ministries of the Economy and Finance and of Ecological Transition.

Responsible finance cuts across three areas - SRI, solidarity-based finance and crowdfunding with a societal impact, which have in common that they exclusively target the field of investment and take into account an environmental or social dimension. Because we are talking about investments, responsible finance does not target philanthropic actions or solidarity donations.

SGPB’s positive and sustainable investment solutions and support

Thanks to the lasting relationship of trust that Societe Generale Private Banking maintains day after day with its clients, and in line with our raison d'être(1), we aim to mobilise your savings towards products that finance the positive transformation of our economy. With this in mind, we develop positive and sustainable investment solutions such as charitable structured products, or SRI wealth planning and development portfolio management solutions. This is how we participate in sustainable finance, and in each of its areas, SRI, solidarity finance and crowdfunding with impact, Societe Generale Private Banking is able to support you.

Our support is based on listening to understand your expectations, on pedagogy to give you the keys to understanding and on transparency to explain how these products contribute to the sustainable transformation of the world. Indeed, a study conducted in 2019(2) for the AMF ("Autorité des Marchés Financiers") and published in June of the same year gives this face of the expectations of individuals with regard to responsible finance: responsible investors have little knowledge of sustainable finance but are interested in it. They want to be guided and advised and to obtain proof of what is promised from a societal point of view.

Two initiatives to help you decipher SRI

To help you better understand socially responsible investment, we're releasing a series of SRI podcasts this month, which can be accessed from the Societe Generale Private Banking website or directly on the Spotify and Apple Podcast platforms (click here to discover the first episode). Please subscribe to receive updates on the release of each episode.

In order to better understand your expectations, we have also developed a self-assessment questionnaire on socially responsible investment, which we have called "My sustainable future".  Don't wait to fill out this questionnaire, it only takes a few minutes and you can share the results with your private banker who will be able to accompany you.

- - - - - - - - - - - - 

(1) The raison d'être of the Societe Generale group is: Building together, with our clients, a better and sustainable future through responsible and innovative financial solutions.

(2) https://www.amf-france.org/fr/actualites-publications/publications/rapports-etudes-et-analyses/les-francais-et-les-placements-responsables-etude-audirep-pour-lamf(French only)

Claire Douchy Head of philanthropic and SRI offerings Societe Generale Private Banking