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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Meeting the needs of Family Offices

by our experts Jonathan McKenzie and Stephane Tavares; article published by Paperjam in 2021.

Family offices have increasingly specific needs in terms of their market activities. These requirements are pushing some private banks to expand their offer to be closer to the services of investment banks and to offer the client the best of both worlds.

Paperjam video: Meeting the needs of Family Offices

Interviews of our experts Jonathan McKenzie and Stéphane Tavares.

Created at the initiative of wealthy families, family offices are structures that allow them to manage their family assets and focus on their legal, tax and investment concerns. "This is a booming sector with an international clientele, increasingly young, some of whom have recently made their fortune," says Jonathan McKenzie, Senior Advisor at Societe Generale.

The majority of this new generation's investments are still focused on traditional financial assets. Indeed, stocks, bonds and cash represent 55% of their asset allocation(1). "The activity used to manage these assets is above all carried out by the trading room. The latter is therefore particularly important for family offices.”

Some family offices have increasingly specific needs in terms of their market activities, which are often similar to the needs of institutional clients and sometimes even hedge funds.  Faced with this situation, adapting its approach appears to be a necessity. "We have expanded our offer to provide a service very similar to the prime bokerage(2) service provided by investment banks. This offer has three main components.”

1. Access leverage(3) through financing solutions

The first is to offer access to leverage through adapted financing solutions. This leverage is often achieved by setting up loans that provide clients with greater financial resources by providing collateral(4). However, using this leverage requires dynamic portfolio risk management.  "To do this, it is necessary to have a dedicated team and tools that allow for daily monitoring of this risk according to market trends. In addition, the activity must be framed by a clear and transparent risk policy aimed at protecting the bank and the client in the event of major market movements.”

2. Benefit from a complete execution offer

In order to answer the multiple expectations of family offices and propose an offer adapted to their needs, Societe Générale is attentive to the situation of each client. "These structures are multi-asset and invest in various supports. In response to this diversification need, we offer the possibility of dealing in all assets: equities, bonds, funds, structured products, but also the whole range of listed and OTC(5) derivatives", explains Stéphane Tavares, Senior Advisor.

Our customers are present on an international scale and are investing in the European, American and Asian markets. It is therefore essential to give them the possibility of working extended hours with the presence of operators from 8am to 10pm. "One of the other particularities of the trading room's operation is that we operate in open architecture. In fact, we work with many banks and brokers, which allows us to offer competitive prices on the market, especially for derivatives and structured products where prices can vary significantly depending on the counterparties.”

3. Provide access to expertise and advice

While providing access to execution is crucial, so is the ability to advise clients on their activities. Within the trading room, a dedicated team assists clients in the implementation of their strategies. In addition, being part of a large group gives access to all the research and knowledge of the investment bank. "Through this team, clients have access to specialists in each asset class. We are therefore able to help them structure all their transactions," says Jonathan McKenzie.

In order to meet the increasingly demanding needs of family offices, it is necessary to provide them with a dedicated offer. Thanks to the one-stop-shop(6) principle, the client has a unique access to numerous services. "The service we have set up offers financing capabilities and technicality similar to that of an investment bank within a private bank. The client thus benefits from the best of both worlds: the set-up, technicality and financing capacities of an investment bank and the customized follow-up of a private bank", concludes Stéphane Tavares.

 


 

(1) Figures from Luxembourg Association of Family Offices, October 28 2021.

(2) Prime brokerage is an activity developed by investment banks consisting of a set of services made available to professional hedge fund investors. The activity includes the following services: obtaining credit lines, placing and executing orders, estimating and monitoring risks, leveraged transactions, securities lending and borrowing, settlement and delivery of transactions, reporting and advice. (https://www.fimarkets.com/pages/prime_brokerage.php)

* Hege fund: Hedge management refers to a wide range of specialised, technical asset management methods or strategies foused on a specific market niche. Hedge funds aim to achieve an absolute, preferably stable, level of performance that is uncorrelated with the overall market trend, while minimising risk and guaranteeing the capital invested. (https://www.fimarkets.com/pages/hedge_funds.php)

(3) "Collateral" refers to all assets, securities or cash pledged by the debtor counterparty to the creditor counterparty to cover the credit risk arising from financial transactions between two parties. (https://www.fimarkets.com/pages/collateral.php)

(4) As part of a financing solution: use of debt to increase investment capacity.

(5) Acronym for Over the Counter. It refers to a product that is traded outside organised markets and directly between financial intermediaries.

(6) Single point of entry.

Would you like to discuss this subject further with us?

DISCLAIMER:

This document was originally written and published by Paperjam, and Société Générale Private Banking assumes no responsibility for its content.

This document is provided for information purposes only and has no contractual value. The content of this document is not intended to provide investment, legal, tax or accounting advice or any other investment service and does not constitute an offer, a personalised recommendation or advice from Société Générale Private Banking with a view to the purchase or subscription or sale of investment services or financial products or an investment in asset classes.

Société Générale Private Banking cannot be held responsible for any investment decision taken by a reader on the basis of this information.

Societe Generale Private Banking makes no commitment to update or amend this document and assumes no responsibility in this regard.