Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

When Responsible Finance Rhymes with World Women's Day

Called International Women's Day by the United Nations or International Women's Rights Day in France, March 8 is certainly an international day that marks more than others.

Few international days are as well known, celebrated and historically marked as International Women's Day. In some countries it is even a national holiday. It was at the turn of the 19th century that this day began to be noticed, particularly at the instigation of Russian women who demanded more rights, peace and justice in the aftermath of the First World War. The United Nations set this day as 8 March in 1975. 

Gender equality and the empowerment of women became one of the sustainable development goals of the United Nations in 2015.
Progress has been made around the world towards this goal. For example, in Asia, the marriage of young girls has declined by 40% since 2000 and in Morocco, the female school enrolment rate is now over 85%(1).

Ensuring women's equal access to education, health care, decent work and representation in political and economic decision-making processes promotes sustainable economies and benefits societies. The 
United Nations consider that one dollar invested in programmes to improve income-generating activities for women generates seven dollars of growth.


In our developed economies, where the issue of girls' education is less acute, the focus is more on equal pay and equal access to positions of responsibility. Although the principle that men and women should receive equal pay for equal work has been enshrined in the European treaties since 1957, in many countries, we are still not on target.
Nevertheless, we note that the companies in which women are most highly represented have significant financial and even stock market performances(2).

 

(French only)

An increasing number of socially responsible investors include among their selection criteria the indicator of the number of women in management bodies and on boards of directors.
At the same time, financial products are being developed from the criterium of gender equality in companies, such as "gender parity" ETFs(3). They are based on the index constructed by the research organisation Equileap, made up of 150 equally weighted companies from around the world with the best score in terms of gender equality.

On the occasion of Women's Rights Day, why not consider investing in this type of ETF, according to your investor profile, to support the cause of women? Your Private Banker is at your disposal for any further information.

 


(1) According to the World Bank report on education, released in 2018: http://www.worldbank.org/en/publication/wdr2018 

(2) According to the Institut Montaigne study, released in July 2019 (French only): https://www.institutmontaigne.org/ressources/pdfs/publications/agir-pour-la-parite-performance-la-cle-note.pdf 

(3)  ETF (Exchange Traded Funds) or tracker means a financial instrument listed on a stock exchange that allows the real time tracking of a stock market index. These funds present a risk of partial or total capital loss.

This document is of an advertising nature and has no contractual value. The content of this document is not intended to provide an investment service, nor does it constitute investment advice or recommendation, nor personalised insurance advice or recommendation, nor legal, accounting or tax advice, nor an offer of products or services or a solicitation of any kind on the part of Societe Generale Private Banking. The information contained herein is provided for information purposes only and is intended to provide the reader with information that may be useful in making a decision. Any past performance information that may be reproduced does not guarantee future performance. Before subscribing to any investment service or financial product, the potential investor must read all the information contained in the detailed documentation for the service or product in question (prospectus, document entitled "key investor information", term sheet), in particular that relating to the risks associated with this service or product. Societe Generale Private Banking France can in no way be held liable for any decision taken by an investor on the basis of this information. This document is confidential, intended exclusively for the person to whom it is given, and may not be communicated or made known to third parties, nor reproduced in whole or in part, without the prior written consent of Société Générale Private Banking France. For more information, click here.

Claire Douchy Head of philanthropic and SRI offerings Societe Generale Private Banking