Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

How to invest the savings you made during the lockdown period, between the prospect of a rebound in the economy, uncertainties about the future and impact investments?

View point article by Franklin Wernert, Deputy CEO of Societe Generale Private Banking France.

While there are historical precedents for the nature of the pandemic - think, for example, of the Antonine plague in the 2nd century, the Great Plague which affected more than a third of the European population in the 14th century, or, more recently, the Spanish flu epidemic in 1917-19 - the pandemic crisis which has been underway for more than eighteen months now has found unprecedented responses on the part of the public authorities, with, on the one hand, a synchronous halt to the economies and societies of the world, and, on the other hand, a monetary and fiscal reassurance for economies through unprecedented support measures.

This massive public support did not prevent France, like the other European economies, from experiencing a major recession in 2020, with an 8%(1) fall in its gross domestic product (GDP). For the past twelve months, in the wake of the large-scale vaccination of the population, activity has been picking up vigorously for the various agents and sectors of the economy, although several of them remain weak, with potentially perilous social, financial and economic consequences in the medium term.

However, although their savings rate was already among the highest in Europe, the French saved massively: the Banque de France estimates that 140 billion euros were hoarded during the confinements. Most of this money was deposited in current accounts and regulated passbook savings accounts, which yielded low returns but provided protection(2). If part of these savings correspond to deferred consumption and have already been partially reinjected into the economy with the reopening of shops and holidays, the government would also like to encourage the French to spend these additional savings in order to support employment, innovation and companies that have been tested by this shock.

To encourage the French to invest their savings, we think that two sine qua non conditions must be met: firstly, to restore the confidence of households, investors and businesses in the country's ability to spring back, its legal and fiscal stability, and its rigorous medium-term management of public spending and debt after the "whatever it takes" approach; secondly, to direct savings towards projects that will contribute to building the productive, innovative and sustainable economy of tomorrow's France.

Precisely, the Prime Minister presented one year ago, on September 3, 2020, the "France Relance" plan, a roadmap for the economic, industrial, technological, social and environmental reconstruction of the country. With a total of 100 billion euros, the "France Relance" plan aims at a growth surplus of 4 points of GDP by 2025. At the same time, the Minister of the Economy, Finance and Recovery has indicated on several occasions his desire not to increase taxes and to simplify the life of companies. These two aspects of public action seem to us to be inseparable.

The "competitiveness and innovation" component of the recovery plan creates the conditions to support the French economy via lowering production taxes, future investment plans, strengthening companies' equity capital and supporting industrial investment.

The role of banks and insurers, as custodians of French savings, is crucial to the implementation of this plan. Therefore Société Générale Private Banking has been working for almost a year to meet the growing expectations of its clients to contribute to the reconstruction of the French economy by offering solutions that are in line with three social trends that have been accelerated and amplified by the crisis.

Recovery to support the country's exit from the crisis. Société Générale Private Banking was the first French bank to offer, as of January 2021, the Private Equity fund launched by the Banque publique d'investissement (BPI), "BPI France Entreprises 1", for its clients. 95 million sought by the BPI, most of which was raised through Société Générale Assurances life insurance policies(3). In addition, the in-house fund "29 Haussmann Sélection France", managed by our management company dedicated to SG 29 Haussmann private bank clients, is a solution for mobilising clients' savings in French small and mid caps. This fund was awarded the "Relance" label in March 2021.

The "made in France", to invest in short circuit in regional companies and support the employment areas of our territories . With the acquisition in 2018 of LUMO, a digital platform for investing in local projects linked to the ecological transition (solar farms, hydroelectric power plants, biomass, etc.), Societe Generale has positioned itself as a committed player in sustainable finance: it offers its customers, throughout the country, the possibility of supporting the economic fabric and employment near them.

Relocation", to help companies relocate part of their production to France when this movement makes sense from an industrial point of view, and thus enable France to recover its sovereignty over production deemed strategic for the country. The government has identified the health, electronics, agri-food and telecommunications sectors as priorities. Société Générale Private Banking enables its clients to support the health sector, from nursing homes to healthtech through various investment solutions: structured products based on sector indices, specialised real estate, Private equity with a strong sectoral component, UCITS, ETFs(4).

In short, the crisis is opening up opportunities for savers. In a context of low interest rates and high equity markets, Société Générale Private Banking has recognised expertise to support its clients: a bank committed to the development of the regions, a player in the energy transition, a leader in the field of structured products, among the forerunners in identifying and investing in the economic and social themes of tomorrow. Close to its clients, it also aims to play its role as a citizen at the heart of the recovery and reconstruction of the country's economy.


(1) Source: INSEE, January 2021

(2) "The impact of the Covid-19 crisis on the financial situation of companies and households in July 2021", Banque de France, July 2021

(3) See joint SG-BPI press release of April 2021, taken up by several press articles.

(4) UCITS: Undertakings for Collective Investment in Transferable Securities // ETF: An ETF (Exchange Traded Fund) or tracker is a financial instrument listed on the stock exchange that replicates the performance of a stock market index in real time. By subscribing to such a product, the investor bears the risk of losing the capital invested.

Would you like to discuss this subject further with us?

GENERAL WARNING:

Societe Generale Private Banking is the business line of the Societe Generale Group operating through its headquarters within Societe Generale S.A. and through departments, branches or subsidiaries, located in the territories mentioned below, acting under the brand name "Societe Generale Private Banking" and distributing this document.

This document is an advertisement and has no contractual value. Its content is not intended to provide an investment service, nor does it constitute investment advice or a personalised recommendation on a financial product, nor insurance advice or a personalised recommendation, nor a solicitation of any kind, nor legal, accounting or tax advice from any Société Générale Private Banking entity.

The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. Past performance information that may be reproduced is not a guarantee of future performance.

The private bankers of Société Générale Private Banking entities are available to provide potential investors with further information on the variations of the themes presented in this document within the Société Générale Private Banking entity concerned.

This document is confidential, intended exclusively for the person consulting it, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of the Société Générale Private Banking entity concerned.

No Société Générale Private Banking entity can be held responsible for any decision made by an investor based solely on the information contained in this document.

Societe Generale Group maintains an effective administrative organization that takes all necessary measures to identify, control and manage conflicts of interest. To this end, Societe Generale Private Banking entities have put in place a conflict of interest management policy to manage and prevent conflicts of interest. For more details, Société Générale Private Banking clients can refer to the Conflict of Interest Policy available on request from their private banker.

Societe Generale Private Banking has also put in place a policy for handling complaints from its clients, which is available on request from their private banker or on the Societe Generale Private Banking website.

SPECIFIC WARNINGS BY JURISDICTION

France: Unless expressly stated otherwise, this document is published and distributed by Societe Generale, a French bank authorised and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") and registered with the ORIAS as an insurance intermediary under the number 07 022 493 orias.fr Societe Generale is a French public limited company with a capital of EUR 1 066 714 367,50 as at 1 August 2019, whose registered office is located at 29, boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris. Further details are available on request or at www.privatebanking.societegenerale.com.

Luxembourg: This document is distributed in Luxembourg by Société Générale Luxembourg, a public limited company (société anonyme) registered with the Luxembourg Trade and Companies Register under number B 6061 and a credit institution authorised and regulated by the Luxembourg Financial Sector Supervisory Commission ("CSSF"), under the prudential supervision of the European Central Bank ("ECB"), whose registered office is located at 11, avenue Emile Reuter - L 2420 Luxembourg Further details are available on request or at www.societegenerale.lu. No investment decision of any kind should be made on the basis of this document alone. Société Générale Luxembourg accepts no responsibility for the accuracy or otherwise of the information contained in this document. Societe Generale Luxembourg accepts no responsibility for any actions taken by the recipient of this document solely on the basis of this document, and Societe Generale Luxembourg does not represent itself as providing any advice, in particular with respect to investment services. The opinions, views and forecasts expressed in this document (including its annexes) reflect the personal opinions of the author(s) and do not reflect the opinions of any other person or of Société Générale Luxembourg, unless otherwise indicated. This document has been prepared by Société Générale. The CSSF has not carried out any analysis, verification or control on the content of this document.  

Monaco: This document is distributed in Monaco by Société Générale Private Banking (Monaco) S.A.M., located at 11 avenue de Grande Bretagne, 98000 Monaco, Principality of Monaco, regulated by the Autorité de Contrôle Prudentiel et de Résolution and the Commission de Contrôle des Activités Financières. Financial products marketed in Monaco may be reserved for qualified investors in accordance with the provisions of Law n° 1.339 of 07/09/2007 and Sovereign Order n° 1. Further details are available on request or at www.privatebanking.societegenerale.com.

Switzerland: This document is distributed in Switzerland by SOCIETE GENERALE Private Banking (Suisse) SA ("SGPBS"), whose registered office is at rue du Rhône 8, CH-1204 Geneva. Collective investments and structured products may only be offered in accordance with the Swiss Federal Act on Collective Investment Schemes (Collective Investment Schemes Act, CISA) of 23 June 2006 and the Guidelines of the Swiss Bankers Association (SBA) on Information for Investors in Structured Products. Further details are available on request from SGPBS or at www.privatebanking.societegenerale.com. 

This document is not distributed by the entities of the Kleinwort Hambros Group that operate under the brand name "Kleinwort Hambros" in the United Kingdom (SG Kleinwort Hambros Bank Limited), Jersey and Guernsey (SG Kleinwort Hambros Bank (CI) Limited) and Gibraltar (SG Kleinwort Hambros Bank (Gibraltar) Limited) Consequently, the information communicated and any offers, activities and financial and asset information presented do not concern these entities and may not be authorised by these entities or suitable for use in these territories. Further information on the activities of Societe Generale's private banking entities in the United Kingdom, Channel Islands and Gibraltar, including additional legal and regulatory information, is available at www.kleinworthambros.com.