Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Globe trekker

Some facts, figures and examples of changes already here and on the way that will create the world of tomorrow.

3.2

From 320,000 today to 3.2 million in 2050, the number of centenarians is expected to increase tenfold in the next thirty years, according to the United Nations Population Fund (UNFPA).

Families will thus pass from three to four living generations: super seniors, their senior children, their active grandchildren and their great grandchildren.

World

Star of stars

The 9th episode of the Star Wars saga has surpassed one billion dollars in worldwide box office takings. It is the 46th film to vault this symbolic bar. In today’s money, the biggest box office success remains Gone with the Wind, with 3.7 billion in 1939 revenues.

Ireland

The idea of solidarity

Since 2014, the Irish charity My Streets has been training homeless volunteers to become tour guides. Over three months, they learn to explain the history of Dublin and Drogheda, whilst also confronting their own histories.
To date, 51 homeless people have been trained and more than 11,000 people have attended these unusual visits, which really are helping people to be a part of society again: half of those that were trained are now studying, are employed or have accommodation.

France

All-purpose hair

Tough, insulating, an absorber of pollution, hair certainly has many properties. Thanks to hairdresser Thierry Gras and his organisation ‘Coiffeurs Justes’, hair collected from member salons will be repurposed to manufacture anti-pollution tubes. Hair retains grease: one kilo can absorb up to 8 litres of oil! The tubes are reusable up to eight times and can then be recycled as insulation.
A truly circular economy is being born.

United States

Education, the greatest escape

Four years after their surprise victory in a debating competition against Harvard students, three prisoners from a New York prison have been in touch with the Wall Street Journal to let them know how they are getting on. The answer is rather well! The first is now responsible for the Bard Prison Initiative, the prison education programme which benefited both him and his comrades. The second works in an investment firm. The third, eligible for release in 2024, has obtained a bachelor’s degree in social studies and a master’s degree in professional studies from the New York Theological Seminary.

Canada

437,500

A pair of Nike Waffle Racing Flats, better known as the Moon Shoe, was sold for $437,500, breaking the previous record held by the sale of a pair of Converse worn by Michael Jordan, for $190,373 in 2017. The Moon Shoe — whose sole is reminiscent of the footprints left by astronauts on the moon — was designed for American athletes attending the 1972 Olympic Games. It was one of the very first trainers produced by Nike. Amongst the 12 known pairs of trainers in this series, these are the only ones which have never been worn. They will be exhibited in the private museum of collector Miles Nadal, the Dare To Dream Automobile Museum, in Toronto (Canada).