Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking ? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data ?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim ?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Investment Strategy - Quarterly Outlook Q2 2020 - On the defensive

The investment strategy team defines Societe Generale Private Banking’s global economic scenario, keeps track of market trends and identifies investment opportunities.

Macro
With an estimated one third of the world’s population in lockdown, the economic impact of the fight to stem the spread of the coronavirus will be severe. Recent business confidence figures suggest that conditions are worse in services than manufacturing, reflecting the precipitate closure of most businesses in affected countries. Policy settings have been rapidly adjusted to provide support for households and companies to help mitigate the economic distress the shutdowns will cause. Activity in China is picking up steadily and the authorities plan to lift the last restrictions in Hubei province in early April. After a sharp economic slowdown in Q1 and Q2, we expect the pandemic to begin to wane in Europe and the US, enabling recovery to take hold in the second half and strengthen in 2021.

Central Banks
Central banks have scrambled to adjust policy settings in light of the hit to market liquidity and financial conditions caused by the Covid-19 slump in activity. Key rates have been slashed to zero or lower across the board, and central banks have stepped up their programmes to purchase vast amounts of government bonds and corporate debt. These measures will do little to kickstart activity in the short term but they should be successful in ensuring that financial and interbank markets continue to function satisfactorily.

Markets
As growth forecasts have been cut, risk assets like equities and High Yield (HY) bonds have come under heavy selling pressure. This has triggered margin calls for some leveraged investors, forcing them in turn to liquidate other assets, including safe havens like gold and government bonds. Volatility – often used to measure aversion to risk – has shot higher with markets registering large swings in both directions. We expect markets to remain nervous with new Covid 19 cases continuing to rise and we remain defensive in our stance.

Bottom line
We suggest continuing to hold reduced exposure to equities and bonds in portfolios and to boost cash reserves. Within fixed income, our preferred segment is Investment Grade (IG) corporate bonds while HY looks vulnerable to a spike in default rates. Within equities, we would favour emerging markets, especially in Asia where China, South Korea and Taiwan have proven successful in containing the coronavirus outbreak, enabling resumption of output. We suggest raising exposure to Hedge Funds and to cash reserves, which should enable investors to take advantage of the buying opportunities which the ongoing correction will doubtless offer.

In accordance with the applicable regulation, we inform the reader that this material is qualified as a marketing document. CAO9/H1/2020

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Head of Investment Strategy Societe Generale Private Banking