Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

  1. Societe Generale Private Banking
  2. Insights
  3. The 4th edition of our PB Client Magazine is online!

The 4th edition of our PB Client Magazine is online!

Discover this news issue!

Giving a voice to men and women committed to the positive transformation of the world: this is the vocation of our PB magazine. Economy, CSR, Travel, Lifestyle, Art... Discover new trends and perspectives in its fourth edition !

Click on the picture below:

 

Find out more:
29
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Lorenza Longhi explores space
Arty - At the end of 2020, Societe Generale Private Banking Switzerland awarded the Swiss Emerging Artist Prize to...
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Arty - At the end of 2020, Societe Generale Private Banking Switzerland awarded the Swiss Emerging Artist Prize to Lorenza Longhi, a young Italian artist living in Zurich. The event was heralded as the discovery of a unique artistic talent who seduced the jury through her “complex cultural referencing and a unique approach to space and architecture”. By...
Lorenza Longhi explores space
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Gisèle Magnan: I always wanted to be useful
In tune with - By Béatrice de Mondenard, cultural journalist.
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In tune with - By Béatrice de Mondenard, cultural journalist.
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Marie Bochet: Living life intensely
At the summit - A life of travelling, meeting people, skiing, reaching for excellence and… Beaufortain. The...
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At the summit - A life of travelling, meeting people, skiing, reaching for excellence and… Beaufortain. The multichampion of Paralympic alpine skiing, Marie Bochet is beginning to think about the 2022 postgames period. By Cécile Cau, social affairs journalist.
Marie Bochet: Living life intensely
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Switzerland against the current
A new take on travel - If water is at the heart of the melody of life, Switzerland is a veritable symphony of lakes,...
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A new take on travel - If water is at the heart of the melody of life, Switzerland is a veritable symphony of lakes, rivers, streams, waterfalls, glaciers and snowfields. With 60% of electricity production coming from hydraulic power, water is to be found in all its forms in Switzerland: liquid or solid, running or still, torrential or silent. By Christian...
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The 6th edition of our PB magazine is online!
Discover the new issue!
Passions
Discover the new issue!
The 6th edition of our PB magazine is online!