Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

On the other side of the mirror

Arty - By Chloé Perrin, cultural journalist

“Sans titre (97070804)” is from the “Venise (Miroir)” / “Venice (Mirror)”  series, produced in 1997, where the property of reflection and the transparency of Murano glass make the Venetian mirror a pure evocation of light. This piece, acquired by the Societe Generale Collection in 2007, is a quintessential example of the work of photographer Valérie Belin, whose latest series, "Reflection", is currently on display at the V&A Photography Centre in London.

Between matter and light

“More than the representation of a mirror, it is a photo of its light spectrum.”

This is how Valérie Belin presents Miroirs (Mirrors). These Venetian mirrors which reflect no one can only reflect themselves, creating an impression of infinity and absurdity in which we may find the spirit of baroque vanities. That which is human, shines through its absence.

In fact, Venise is the last series the photographer worked on, before embarking on projects dedicated to the human figure. Preceded by a study on crystals and silverware, it is emblematic of her approach to light, matter and their intrinsic qualities. Born in 1964 in Boulogne-Billancourt, Valérie Belin studied at the Beaux-Arts in Versailles and at the École nationale supérieure d’art in Bourges, then deepened her research in art philosophy at the Sorbonne. Even during her early years, it was photography that caught her attention: influenced by the minimalism of Robert Morris or Robert Ryman and by conceptual art, she envisioned it both as a medium and as a subject.

Works that are varied but coherent

In barely thirty years and through no less than forty-five series, Valérie Belin has created a fascinating body of work which has been exhibited around the world, and won her numerous awards, including the Pictet Prize in 2015. Although she is unafraid to tackle a broad spectrum of subjects (Voitures / Cars, 2018; Robes / Dresses, 1996; Mariées marocaines / Moroccan Brides, 2000; Bodybuilders I & II, 1999), the coherence of her work remains striking: the shots are frontal, the framing tight, excluding any decorative element or context, and with a format that is frequently monumental in scale.

Towards abstraction?

More than twenty years after Venise, the question of the reflection and abstraction of light is still at the centre of Valérie Belin’s work. Her most recent series, entitled Reflection and produced for the Victoria and Albert Museum, transforms her studies on windows by piercing them with abstract light...