Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Endowment funds: discussion with Philippe Gaboriau, Director of the Louvre Endowment Fund

by Laurent Issaurat, Head of Societe Generale Private Banking's Art Banking services

Our expert Laurent Issaurat, Head of Art Banking at Societe Generale Private Banking, met with Philippe Gaboriau, Director of the Louvre Endowment Fund. We learn what an endowment fund is, how it works, how it is used, the tax regime it falls under, and the specificities of the Louvre’s own endowment fund.

What are the origins and objectives of the Louvre Endowment Fund?

Philippe Gaboriau: The Louvre Endowment Fund was created in 2009 initially as part of a partnership with the United Arab Emirates for the creation of the Louvre Abu Dhabi. It is a legal structure directly inspired by endowments in the US — a virtuous model for sustainably financing museums and universities. Since 2011, this system of capitalised patronage has been open to the generosity of corporate and individual donors.

What kinds of assets can be donated to an endowment fund, and how does it work exactly?

Philippe Gaboriau: The purpose of the endowment fund is to receive donations and bequests, generate capital and use the income to support the Louvre's diverse projects of general interest. The projects cover the museum’s three core missions: international recognition of the national collections (through acquisitions, conservation treatment of artworks, art history research grants, etc.), cultural democratisation and the Louvre’s educational programme, and lastly, the conservation and presentation of the palace of the Louvre and the Tuileries Garden. The Louvre Endowment Fund is a sheltered structure for donors who wish to create named funds. They are dedicated funds with long-lasting effects, and are generally matched over many years by one donor or a group of donors. The Fund accepts all kinds of gifts, be they monetary, or in the form of securities, bequests, real estate(1), and even royalties. It also possible to give life insurance policies. The fund also accepts gifts of temporary usufruct of buildings. Donors can therefore exclude the asset’s bare ownership value (that temporary usufruct would generate) from their tax base liable to French wealth tax on real estate.

What tax regime applies to donations? Do you need to be a French tax resident to take advantage of any tax benefits?

Philippe Gaboriau: By donating to the Louvre Endowment Fund, individuals enjoy an income tax benefit of 66%(2). It is also possible to reduce your French wealth tax on real estate with a 75%(3) tax benefit through a gift to the Fondation pour les musées de France, within the Fondation de France.. For companies and holding companies liable to corporate tax, gifts (in cash or in kind) made to the Louvre Endowment Fund entitles them to a corporate tax reduction of up to 60%(4) as well certain privileges in return (privatisation of venues, functions, private tours) for a value of up to 25% of the donation. Lastly, for testators the Louvre Endowment Fund accepts universal or specific bequests net of fees and duties. There are also very efficient tax agreements in place to allow donors living outside France to enjoy tax benefits in their country of residence.

What kinds of donors are eligible? How much can they donate? What profile do they have?

Philippe Gaboriau: The Louvre Endowment Fund accepts all kinds of gifts, ranging from a few thousand euros to several million euros. For overall pledges above €200,000 (which can be spread out over several years), the Louvre Endowment Fund would propose creating a dedicated fund, the income of which would be invested in projects of the donor’s choice. These are dedicated and personal funds with a lasting effect. Some of our donors lend us their support because of their interest in art and history, while others give because of what this centuries-old institution symbolises in France. Many of our donors are French (living in France or abroad), but Americans also make up a large part of our donors.

Can you give us an example of how an endowment fund can be used as an intergenerational structure?

Philippe Gaboriau: The highly flexible and enduring nature of dedicated funds makes them particularly well suited to families. Many of our donors have in fact created a family fund to get their children (or grandchildren) interested in art by supporting projects that they can choose together. These funds bring the family together and become a means of intergenerational transfer.

Can you tell us more about the Louvre Endowment’s patronage programme?

Philippe Gaboriau: Aside from the friendly atmosphere of gatherings between donors and testators, the real appeal for donors of the Louvre Endowment Fund is having privileged and exclusive access to the museum’s collections (invitations to vernissages, private tours when the museum is closed to the public), and to the people who bring it to life (curators, restorers, etc.).

What is your state of mind ahead of the reopening of the Louvre, post-Covid?

Philippe Gaboriau: The Louvre has been hard hit by the standstill in international tourism (75% to 80% of visitors) and by the closing of museums. We hope to see as many visitors as possible when we reopen — they can expect exceptional conditions for visiting the collections!


(1) Rental income through the donation of temporary usufruct.

(2) Income tax reduction of 66% of the amount up to a limit of 20% of net taxable income, and the surplus can be deferred the next five years

(3) Tax reduction of 75% of the donation amount up to an annual limit of €50,000; only gifts of cash and fully-owned listed securities entitle the donor to this reduction of the French wealth tax on real estate. In case of surplus, this tax may not be deferred over subsequent years.

(4) For the fraction of gifts above or equal to €2,000, thereafter 40% and within the limit of €20,000 per year or 5‰ of annual revenue (if annual revenue is higher).

 


Main picture: (c) Fonds de dotation du Louvre

 

Would you like to discuss this subject further with us?

WARNING

GENERAL WARNING:

Societe Generale Private Banking is the business line of the Societe Generale Group operating through its headquarters within Societe Generale S.A. and its network of [departments or separate legal entities (branches or subsidiaries)] located in the territories mentioned below, acting under the brand names "Societe Generale Private Banking", and "Kleinwort Hambros" and distributors of this document.

This document is an advertisement and has no contractual value. Its content is not intended to provide an investment service, nor does it constitute investment advice or a personalised recommendation on a financial product, nor insurance advice or a personalised recommendation, nor a solicitation of any kind, nor legal, accounting or tax advice from any Société Générale Private Banking entity.

The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. Past performance information that may be reproduced is not a guarantee of future performance.

Before subscribing to an investment service, financial product or insurance product, the potential investor (i) must read all the information contained in the detailed documentation for the service or product in question (prospectus, regulations, articles of association, key investor information document, term sheet, information notice, contractual terms and conditions, etc.), in particular those relating to the associated risks; and (ii) consult his legal and tax advisors to assess the legal consequences and tax treatment of the product or service being considered. His or her private banker is also available to provide further information, to determine with him or her whether he or she is eligible for the product or service under consideration, which may be subject to conditions, and whether it meets his or her needs. Accordingly, no entity within Société Générale Private Banking can be held responsible for any decision taken by an investor solely on the basis of the information contained in this document.

This document is confidential, intended exclusively for the person consulting it, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of the Société Générale Private Banking entity concerned.

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Gibraltar : SG Kleinwort Hambros Bank (Gibraltar) Limited is authorised and regulated by the Gibraltar Financial Services Commission for its banking, investment and insurance mediation activities. The company is registered in Gibraltar under number 01294 and its registered office is at Hambros House, 32 Line Wall Road, Gibraltar.

Kleinwort Hambros is part of the "Societe Generale Private Banking" business line dedicated to the private management of the Societe Generale Group. Societe Generale is a French bank authorised in France by the Autorité de Contrôle Prudentiel et de Résolution, located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") It is also authorised by the Prudential Regulation Authority and supervised by the Financial Conduct Authority and the Prudential Regulation Authority. Further information on SGPB Hambros Group, including additional legal and regulatory information, are available on www.kleinworthambros.com.

 

Laurent Issaurat