Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Discover the Fondation 29 Haussmann

Created in 2009 by Societe Generale Private Banking, the Fondation 29 Haussmann supports education and the fight against school failure in France.

Fondation 29 Haussmann

(French only / Français uniquement)

Full Script

 

The Fondation 29 Haussmann has been working for more than ten years in favour of education and the fight against school failure in France.

Created in 2009 by Societe Generale Private Banking, under the aegis of the Fondation de France, it supports associations that work with vulnerable children and teenagers on a daily basis to give them back their self-confidence and their ability to succeed.

The associations that it supports, about ten a year, act for example in the school or on the fringes of the school, for the acquisition of skills to fight against dropping out of school or to offer the best professional opportunities. They are dedicated to the development of actions and projects in favour of children who may suffer from all kinds of exclusions: geography, poverty, disability, illness, social environment...

The Fondation 29 Haussmann supports associations over a three-year period, with the aim of representing a significant but not preponderant part of their budget.

The Foundation maintains a regular follow-up with each association, to monitor the progress of its projects, its performance indicators and its challenges. When possible and necessary, it can also intervene in the form of strategic coaching.

The Fondation 29 Haussmann's objective is to offer as many children and teenagers as possible the best chances to grow up and become responsible and independent adults.

On behalf of all the children supported by the associations, thank you for your generosity.

Would you like to discuss this subject further with us?

WARNING

This video/audio content is prepared by experts from Société Générale Private Banking France. Its content is not intended to provide an investment service, it does not constitute investment advice or a personalised recommendation on a financial product, nor does it constitute insurance advice or a personalised recommendation, nor does it constitute a solicitation of any kind, nor does it constitute legal, accounting or tax advice from Société Générale Private Banking France.

The private bankers of Société Générale Private Banking France are available to provide potential investors with further information on the different themes presented in this document.

The information contained in this video/audio content is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. Société Générale Private Banking France makes no commitment to update or modify this video/audio content, which may become obsolete after being viewed.

This video/audio content may not be reproduced in whole or in part without the prior written consent of Société Générale Private Banking France.

In the event that this video/audio content is viewed/listened to by a non-French tax resident, it will be their responsibility to ensure with their legal and tax advisors that they comply with the legal and regulatory provisions of the relevant jurisdiction. This video/audio content is in no way intended to be broadcast/listened to in the United States, nor to/by a US tax resident, nor to/by a person or in a jurisdiction where such broadcast would be restricted or illegal.

This video/audio content is confidential, intended exclusively for the person to whom it is given, and may not be communicated or made known to third parties, nor reproduced in whole or in part, without the prior written consent of Société Générale Private Banking France.

Societe Generale Group maintains an effective administrative organization that takes all necessary measures to identify, control and manage conflicts of interest. To this end, Societe Generale Private Banking France has put in place a conflict of interest management policy to manage and prevent conflicts of interest. For more details, Société Générale Private Banking France clients can refer to the Conflict of Interest Management Policy available on request from their private banker.

S ociété Générale Private Banking France has also put in place a policy d he processing of claimsmade pa available on request from their private banker or on the Société Générale Private Banking France website.

This video/audio content is issued by Société Générale, a French bank authorised and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4 Place de Budapest, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") and registered with the ORIAS as an insurance intermediary under the number 07 022 493, orias.fr Societe Generale is a French public limited company with a capital of EUR 1 066 714 367,50 as of1 January2010. August 2019, whose registered office is located at 29 boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris. Further details are available on request or at www.privatebanking.societegenerale.com/.

Société Générale Private Banking is careful to protect your personal data and processes the information entrusted to it in accordance with the regulations in force.

If you are already a client of Société Générale Private Banking France, you can refer to the personal data protection policy available on the Société Générale Private Banking website at this address: www.privatebanking.societegenerale.com/fr/protection-donnees-personnelles/ .

If you are not a client of Société Générale Private Banking France, this information may be processed for commercial prospecting purposes, as part of the implementation of commercial communications and events. It may be kept for a period of 5 years from the date of collection or the last contact you had with Société Générale Private Banking France.

At any time, you have the right to access, rectify, limit the processing and delete your data. You may also object at any time and free of charge to your data being used for commercial prospecting purposes. To exercise these rights, please contact our Data Protection Officer:

by e-mail : protectiondesdonnees@societegenerale.fr

via the "contact us" section of the Société Générale Private Banking website.

In the event of a dispute, you may file a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), the supervisory authority in charge of compliance with obligations regarding personal data.

If you no longer wish to be contacted by email, please visit our General Data Protection Regulation page.