Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Understanding the SRI Label from the French Government (“Label ISR de l’Etat Français”)

A guarantee of transparency and excellence, the French government's SRI (Socially Responsible Investment) label is awarded to investment solutions that meet specific criteria and have a concrete and measurable positive impact.

SRI is an investment that aims to reconcile economic performance with social and environmental impact, by financing companies and public entities that contribute to sustainable development, regardless of their sector of activity(1).

The SRI label created in 2016 by the French Ministry of the Economy and Finance, aims to identify investment funds with measurable and concrete results, thanks to a proven socially responsible investment methodology. It is awarded at the end of a strict process conducted by an independent body, which is responsible for checking that the fund(2) complies with the label's specifications, the latest version of which, which is more demanding than the previous one, dates from 2020.

What are the conditions to get the label?

Obtaining the SRI label is subject to strict and rigorous specifications based on six requirements(3) :

- Defining the objectives sought: The candidate fund announces to investors and savers the objectives sought through the implementation of ESG (Environmental, Social and Governance) criteria. For example, it may be a question of projecting that a company that integrates sustainable development issues into its strategy will perform better in the medium and long term than another that does not make them a priority.

- Establishing an analysis methodology: It details the tools and means used to assess the ESG performance of assets prior to their acquisition.

- Building and managing the portfolio: The fund describes how it manages the various assets in its portfolio, based on extra-financial criteria. This may involve, for example, selecting companies with outstanding ESG performance in their sector.

- Engaging stakeholders: Management companies are encouraged to play an active role with companies through a voting policy at General Meetings and by raising awareness of the importance of ESG.

- Informing investors and savers: To ensure transparency, funds must report to investors on the achievement of their objectives, in particular by calculating measurable impact indicators.

- Evaluate the impact of the approach: In addition, the labelled funds are required to calculate and communicate their ESG score in relation to that of their benchmark index, as well as tangible indicators that show the real impact of their investments in terms of sustainability.

 

Why did we choose the SRI label?

Societe Generale Private Banking is committed to a more sustainable future by expanding the number of SRI-labelled investment solutions in its offering; for example, with the new generation of savings that seek to reconcile responsibility and performance, or within our dedicated management companies SG 29 Haussmann(5) and Societe Generale Gestion(6).

The SRI label from the French Government sets out a demanding and rigorous framework, enabling investors to invest with confidence in funds that focus on transparency. This certification, which is reviewed every year, enables us to help you make more responsible investments.

 


(1) According to the FIR: the French "Forum de l'Investissement Responsable" (Forum for Responsible Investment)

(2) Since 2020, alternative funds (in particular SCPI and OPCI (Frecnh equivalents of REITs) real estate funds) and institutional mandates are eligible for the SRI label.

(3) Source: SRI label website

(4) Source: DNCA

(5) Approved by the Autorité des Marchés Financiers in 2007, SG 29 Haussmann, a subsidiary of the Société Générale Group, is the portfolio management company dedicated to managing the assets of Société Générale Private Banking France's clients.

(6) Société Générale Gestion is the asset management company dedicated to the Société Générale network. It is a wholly-owned subsidiary of Amundi, the leading European asset manager. Societe Generale Gestion is a limited liability company with a share capital of EUR 90,285,567 034 094, whose registered office is located at 90, boulevard Pasteur, 75015 Paris. Société Générale Gestion, registered under number 491 910 691 in the Paris Trade and Companies Register, is approved as a portfolio management company by the AMF under number GP 009000020.

Would you like to discuss this subject further with us?

The present article, of an advertising nature, has no contractual value. Its content is not intended to provide an investment service, nor does it constitute investment advice or a personalised recommendation on a financial product, nor insurance advice or a personalised recommendation, nor a solicitation of any kind, nor legal, accounting or tax advice from Société Générale Private Banking France. The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. Past performance information that may be reproduced is not a guarantee of future performance.

Before subscribing to an investment service, financial product or insurance product, the potential investor (i) must read all the information contained in the detailed documentation for the service or product in question (prospectus, regulations, articles of association, key investor information document, term sheet, information notice, contractual terms and conditions, etc.) and (ii) must be informed of the reasons for the decision. (ii) consult its legal and tax advisors to assess the legal consequences and tax treatment of the proposed product or service. His Private Banker is also at his disposal to provide him with further information, to determine with him whether he is eligible for the product or service envisaged, which may be subject to conditions, and whether it meets his needs. Consequently, Société Générale Private Banking France cannot be held responsible for any decision taken by an investor based solely on the information contained in this document.

This document is confidential, intended exclusively for the person to whom it is given, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of Société Générale Private Banking France. For more information, click here.

Claire Douchy Head of philanthropic and SRI offerings Societe Generale Private Banking