Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Private Banks in constant change - Focusing on Socially Responsible Investment

Article published in Paperjam, in May 2021

The Private Banking sector is constantly evolving and is more than ever integrating a socially responsible dimension into investments. For private banks, it is therefore a question of constantly adapting their offer and their organisation in order to best meet the requirements of their clients and to adapt to the constantly changing environment.

Petra Besson Fencikova - Paperjam

French only / Français uniquement

The financial sector is constantly evolving, as are clients expectations. "The industry is changing because the world is changing. We see that human actions sometimes have a negative impact. We are the first generation to really feel the effects of climate change and are facing a general awareness. Clients want to be part of the change, they are asking questions about their surroundings, about the meaning of their investments”, says Petra Besson Fencikova, CFA, Head of ESG Investment & Portfolio Manager at Societe Generale Private Wealth Management.

On the other hand, European sustainable finance regulations (MIFID, SFDR) are being strengthened, pushing for profound changes in all areas of finance. "Luxembourg is a leader in the field thanks to its ease of regulatory adaptation, innovation and the presence of various financial institutions. For example, our country is the first European country to have issued a sustainable sovereign bond. In addition, the LuxFLAG labeling agency, which aims to give investors the assurance that the funds bearing its label include environmental, social and governance (ESG) criteria, is one of the leaders in Europe."

In this context, interest in sustainable investments has increased and their stocks are growing - particularly following the Paris Agreement and the implementation of the Sustainable Development Goals. A notion of the impact of investments is now becoming important and is a natural evolution: "It is important to realize that investing in a portfolio means investing - according to one's objectives and risk profile - in a group of issuers whose activities have an impact on our environment. Historically, investments were evaluated on a risk-return basis. We now add the impact that investments can have and thus obtain a triangular relationship. Impact Investing, the concept first positioned to be between investment and philanthropy, now achieves both a positive impact and a return equivalent to the market." Favouring socially responsible investment therefore offers good prospects for growth, while acting on social and environmental change. Investors, initially reluctant, have understood that there is no need to make any financial compromises and that, in an asset management approach and with a medium- to long-term investment horizon, it is now essential to include sustainability in their investment strategy.

Private banking industry commits to sustainability

In response to this development, private banks are reworking their offer with a wealth management approach that favours responsible finance and positive investments. "For several years, we have been transforming our offer into a responsible one. We are working on two strategic areas: innovation and CSR. On the one hand, we are developing new investment solutions on the energy transition or products with solidarity elements, and on the other hand we are transforming all our portfolios and funds into responsible strategies."

To do this, private banks make choices in selecting portfolio stocks by taking into account extra-financial criteria such as the way a company manages its ESG (environmental, social and governance) risks, the solutions offered in the fight against global warming and alignment with the Paris Agreement, or the way to prepare for the arrival of new regulations. "Within a given industry sector, we direct our choices and investments towards the stocks that offer the most prospects for green growth. We have developed themes such as climate action or green hydrogen and have, like the majority of responsible investors, excluded certain controversial sectors from our overall portfolios, such as coal or tobacco."

A vast field of possibilities

As society continues to evolve, many positive and environmental impacts must be taken into account. In addition to their offer, private banking players are also adapting their organisation and processes. "The transformation of a private bank does not only take place at the level of the offer, but also concerns the entire value chain: governance, the day-to-day running of a bank or credit policy. This philosophy is reflected in the raison d'être of the Société Générale Group: 'building together, with our clients, a better and sustainable future by providing responsible and innovative financial solutions.”

The role of the private bank is also cultural: to educate and explain what responsible investment is. "We must continue to educate our employees, but also draw inspiration from their thoughts. This two-way approach also applies to our clients. We must continue to raise their awareness of this issue and pass on our convictions. Reporting also plays an important role in providing greater transparency. At all levels of the organization, I see a positive dynamic around this subject.” This enthusiasm makes it possible to count on the support of a convinced management and to accelerate the transformation.

In addition to the environmental aspects, the social aspects must also be taken into account. "In Luxembourg, nationalities and cultures are mixed. It is important for the bank to take this diversity into account and to value it. Diversity allows the company to improve innovation and creativity. The bank plays a leading role in the economy; it is its responsibility to direct financial flows and ensure that they are directed towards more responsibility and the energy transition.”

Would you like to discuss this subject further with us?

GENERAL WARNING

This document has been prepared by Paperjam, and Société Générale Private Banking assumes no responsibility for its content.
This document is provided for information purposes only and has no contractual value. The content of this document is not intended to provide investment, legal, tax or accounting advice or any other investment service and does not constitute an offer, a personalised recommendation or advice from Société Générale Private Banking with a view to the purchase or subscription or sale of investment services or financial products or an investment in asset classes.
Société Générale Private Banking cannot be held responsible for any investment decision taken by a reader on the basis of this information.
Societe Generale Private Banking does not undertake to update or amend this document and will not assume any liability in this respect.

Petra Besson Fencikova Portfolio Manager & Head of ESG Investment Société Générale Private Banking Europe