Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

"1 Woman, 1 Passion" podcasts - Episode#5: Coralie de Fontenay, Co-Founder of LUXIMPACT

Discover the journey of a woman entrepreneur who is moving the lines. A podcast series hosted by our expert, Valérie Bokobza, Head of Development at Societe Generale Private Banking.

Valérie Bokobza:  Hello everyone, I'm Valérie Bokobza, Head of Development at Societe Generale Private Banking and I'm delighted to present a new episode of "1 woman, 1 passion". The objective is to share with you the journey of a woman entrepreneur who is moving the lines. Today, I am hosting Coralie de Fontenay. Hello Coralie.

Coralie de Fontenay: Hello Valérie, thank you very much for your invitation.

Valerie Bokobza: You are the co-founder of LUXIMPACT, the mission of which is to create a new luxury, more responsible for society and the environment. After an impressive 20-year career at Richemond, a world leader in luxury goods, you were appointed General Manager of Cartier France. You were in search of meaning and passionate about the evolution of luxury and you decided to support start-ups to promote technology and innovation, always with a common thread: preserving poetry, dreams and emotion. Coralie, how did you make the transition from the management of Cartier to entrepreneurship and the role of business angel(1)?

 

Coralie de Fontenay: In fact, things happened quite naturally. After 22 exciting years in a large company, I was eager to join new, more innovative and digital ecosystems. I naturally approached the incubator at my school, HEC, at Station F, and the incubator led me to start-ups, and the start-ups led me to the investment fund. All this became my ecosystem. I started out as a coach and advisor, and then very quickly decided to become an investor, to really get involved with the companies of tomorrow. So, concretely, I invested in about ten start-ups, in what is called "Seed" or "Series A", so in very early stage, and each time I chose inspiring projects, incredible entrepreneurs. It's really the founder, the entrepreneur, who does everything. And then, some panels seemed to me very promising. To give you two ideas of the type of company I've invested in, the first one, Place2Swap, is a company co-founded by Estefania Larrañaga and Lucie Soulard, two extraordinary women, and they created the first circular economy platform(2)? The second one, the company Heuritech, was founded by Tony Pinville; it screens on social networks everything that happens, it analyzes the trends thanks to this, all is done via artificial intelligence. So, it has been a real quest for identity for me, extremely resourcing and energizing. And it's really amazing to know what makes sense and what makes us happy.

Valérie Bokobza: How do you concretely relaunch historical jewelry houses in the luxury sector with LUXIMPACT, by bringing innovation and impact?

Coralie de Fontenay: I founded LUXIMPACT with two extraordinary persons, Sandrine De Laage and Frédéric De Narp, and all three of us are driven by this vision of reinventing luxury jewelry by creating social and environmental impact. So, in concrete terms, LUXIMPACT is a holding company that animates brands and we are reviving historic jewelry houses, turning them resolutely towards the 21st century. We are also what you might call a "start-up studio", but the start-ups are 200 years old, they are in the biggest museums in the world... In fact, we bring human and financial capital and we really get involved, operationally, behind the start-ups. And to give you an idea, the first house that we relaunched, in June 2021, was the Vever house. What is absolutely crazy is that we did it with the seventh generation of the name, Camille Vever and Damien Vever. It is a sublime house, champion of Art Nouveau, that we are relaunching with the idea of a new luxury. It has the status of a “entreprise à mission” (company with a mission)(3), which really shows our objective, our desire to create a social and environmental impact. It celebrates the best of human genius, the best of all worlds. In short, we have a fantastic artistic director, Sandrine De Laage, we are produced in the most beautiful workshops in Paris and we celebrate the best of human genius through either the use of a wonderful enamel “plique-à-jour”(4) placed by “Meilleure Ouvrière de France” (Best Worker of France) Sandrine Tessier, but also, the use of diamonds called "synthetic", laboratory diamonds, which are real diamonds, certified, and that preserve people and the planet. In 2022, LUXIMPACT will relaunch two other historic houses, one of which will be based on a circular concept.

Valérie Bokobza: What really drives you today? Is it the transformation of the luxury sector or the protection of the planet?

Coralie de Fontenay: In fact, they go together. The luxury of tomorrow will be much freer, more creative, magical, inspiring, but with a new posture, a new commitment, for people and for the planet. When I think about it, for me, the ultimate goal is people. Because for me, this planet must really welcome the new generations. And when I think of my career, I think of the people I have met, the paths we have travelled together, the emotions we have shared and the values we have defended.

Valérie Bokobza: What advice do you wish someone had given you earlier in your career?

Coralie de Fontenay: I would like to say that, in my opinion, there will not be many more careers like mine! 22 years with the same company is a long time, even if they were absolutely incredible, very enriching, obviously Cartier is a great school. I made great professional friendships there. It also allowed me to reconcile my personal life - I have three wonderful children and a wonderful husband! - and professional life. In fact, the advice that I would have liked to have and that seems to me quite right today is to have a hyper open and hyper curious attitude. I believe that today, a professional life is made of multiple facets, so I would advise you to enrich yourself, to want to take many different positions: be a coach, manager, administrator, club president, member of associations... It is very rich, it creates much more hybrid daily lives, where you receive, where you give, and which leave much more room for singularity. In fact, to conclude, my best advice is to try to find out who you are, and not, which is sometimes the problem in a large group, who they want you to be. So it's a real quest for identity, for meaning, in fine.

Valérie Bokobza: Thank you very much Coralie for these exchanges.

Coralie de Fontenay: Thank you very much Valérie and thank you very much to Societe Generale Private Banking.

Valérie Bokobza: For the listeners, I'll see you again for the next episode of "1 woman, 1 passion". Bye!

 


(1) A "business angel" is a person who decides to invest part of his financial assets in innovative companies with high potential (Source: https://bpifrance-creation.fr/encyclopedie/financements/recours-a-investisseurs/business-angels)

(2) The circular economy is about producing goods and services in a sustainable way by limiting the consumption and waste of resources and the production of waste. It is about moving from a throwaway society to a more circular economic model. (Source: Ministry of Ecological Transition - https://www.ecologie.gouv.fr/leconomie-circulaire )

(3) The “Loi Pacte” (Pacte Act) allows a company to declare its purpose through several social and environmental objectives. (Source: https://www.economie.gouv.fr/cedef/societe-mission)

(4) The technique of the “plique-à-jour” consists in drawing a pattern thanks to an openwork metal structure, in which a thin layer of enamel is deposited.

 

GENERAL WARNING:

Societe Generale Private Banking is the business line of the Societe Generale Group operating through its headquarters within Societe Generale S.A. and through departments, branches or subsidiaries, located in the territories mentioned below, acting under the brand name "Societe Generale Private Banking" and distributing the present document.

This document is an advertisement and has no contractual value. Its content is not intended to provide an investment service, nor does it constitute investment advice or a personalized recommendation on a financial product, nor insurance advice or a personalized recommendation, nor a solicitation of any kind, nor legal, accounting or tax advice from any entity under the responsibility of Société Générale Private Banking.

The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. The information on past performance that may be reproduced does not guarantee future performance.

The private bankers of Société Générale Private Banking entities are available to provide potential investors with further information on the variations of the themes presented in this document within the Société Générale Private Banking entity concerned.

This document is confidential, intended exclusively for the person consulting it, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of the Société Générale Private Banking entity concerned.

No Société Générale Private Banking entity can be held responsible for any decision made by an investor based solely on the information contained in this document.

Societe Generale Group maintains an effective administrative organization that takes all necessary measures to identify, control and manage conflicts of interest. To this end, Societe Generale Private Banking entities have put in place a conflict of interest management policy to manage and prevent conflicts of interest. For more details, Société Générale Private Banking clients can refer to the Conflict of Interest Policy available on request from their private banker.

S ociété Générale Private Banking has also implemented a policy of d he processing of claimsmade pa available on request from their private banker or on the Société Générale Private Banking website.

SPECIFIC WARNINGS BY JURISDICTION

France: Unless expressly stated otherwise, this document is published and distributed by Société Générale, a French bank authorized and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") and registered with the ORIAS as an insurance intermediary under the number 07 022 493 orias.fr Societe Generale is a French société anonyme with a capital of EUR 1 066 714 367,50 as of August 1, 2019, whose registered office is located at 29, boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris. Further details are available on request or at www.privatebanking.societegenerale.com.

Luxembourg: This document is distributed in Luxembourg by Société Générale Luxembourg, a public limited company registered with the Luxembourg Trade and Companies Register under number B 6061 and a credit institution authorized and regulated by the Commission de Surveillance du Secteur Financier ("CSSF"), under the prudential supervision of the European Central Bank ("ECB"), and whose registered office is located at 11, avenue Emile Reuter - L 2420 Luxembourg Further details are available on request or at www.societegenerale.lu. No investment decision of any kind should be made on the basis of this document alone. Société Générale Luxembourg accepts no responsibility for the accuracy or otherwise of the information contained in this document. Societe Generale Luxembourg accepts no responsibility for any actions taken by the recipient of this document solely on the basis of this document, and Societe Generale Luxembourg does not represent itself as providing any advice, in particular with respect to investment services. The opinions, views and forecasts expressed in this document (including its annexes) reflect the personal opinions of the author(s) and do not reflect the opinions of any other person or of Société Générale Luxembourg, unless otherwise indicated. This document has been prepared by Societe Generale. The CSSF has not carried out any analysis, verification or control on the content of this document.

Monaco: This document is distributed in Monaco by Société Générale Private Banking (Monaco) S.A.M., located at 11 avenue de Grande Bretagne, 98000 Monaco, Principality of Monaco, regulated by the Autorité de Contrôle Prudentiel et de Résolution and the Commission de Contrôle des Activités Financières. Financial products marketed in Monaco may be reserved for qualified investors in accordance with the provisions of Law n° 1.339 of 07/09/2007 and Sovereign Order n° 1. 285 of 10/09/2007. Further details are available on request or at www.privatebanking.societegenerale.com.

Switzerland: This document is distributed in Switzerland by SOCIETE GENERALE Private Banking (Suisse) SA ("SGPBS"), headquartered at rue du Rhône 8, CH-1204 Geneva, Switzerland. SGPBS is a bank authorized by the Swiss Financial Market Supervisory Authority ("FINMA"). Collective investments and structured products may only be offered in accordance with the Swiss Federal Act on Collective Investment Schemes (Collective Investment Schemes Act, CISA) of June 23, 2006, and the Guidelines of the Swiss Bankers Association (SBA) on Information for Investors in Structured Products. Further details are available on request from SGPBS or at www.privatebanking.societegenerale.com.

This document is not distributed by the entities of the Kleinwort Hambros Group that operate under the brand name "Kleinwort Hambros" in the United Kingdom (SG Kleinwort Hambros Bank Limited), Jersey and Guernsey (SG Kleinwort Hambros Bank (CI) Limited) and Gibraltar (SG Kleinwort Hambros Bank (Gibraltar) Limited) Consequently, the information communicated and any offers, activities and financial information presented do not concern these entities and may not be authorized by these entities or adapted in these territories. Further information on the activities of Societe Generale's private banking entities located in the United Kingdom, Channel Islands and Gibraltar, including additional legal and regulatory information, is available at www.kleinworthambros.com.

Valérie Bokobza Responsable des conseils en investissement Société Générale Private Banking France